JOB SUMMARY:

The Manager on Duty (MOD) is responsible for overseeing the day-to-day operations of the outdoor hospitality venue during scheduled shifts. This includes managing staff, ensuring exceptional guest experiences, maintaining safety standards, and responding to any operational issues that arise. The MOD acts as the primary point of contact for guests and staff, ensuring smooth execution of events and activities.

QUALIFICATIONS:

• Previous experience in hospitality, event management, or customer service.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work outdoors and in varying weather conditions.
• Flexible schedule, including evenings, weekends, and holidays.

PREFERRED SKILLS:

• CPR/First Aid certification.
• Experience with crowd management or large-scale events.
• Familiarity with scheduling and staff coordination tools.
  Job Type: Part-time
  Pay: From $20.00 per hour
  Work Location: In perso

• Operational Oversight
• Supervise all on-site activities during events and regular operations.
• Ensure all areas of the venue are clean, safe, and guest-ready.
• Monitor and manage crowd flow, parking, and guest movement.
• Guest Services
• Serve as the main point of contact for guest inquiries, concerns, and feedback.
• Resolve guest issues promptly and professionally.
• Ensure a welcoming and inclusive atmosphere for all visitors.
• Staff Management
• Lead and support event staff, including vendors, security, and volunteers.
• Conduct pre-shift briefings and assign tasks.
• Monitor staff performance and provide guidance as needed.
• Safety & Compliance
• Enforce safety protocols and emergency procedures.
• Ensure compliance with local regulations and venue policies.
• Respond to incidents and coordinate with emergency services if necessary.
• Reporting & Communication
• Document shift activities, incidents, and guest feedback.
• Communicate effectively with upper management and other departments.
• Provide post-event reports and recommendations for improvement.