Manager on Duty at Red Door Experiences LLC

Paradise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Floor Leadership, Operational Excellence, Labor Forecasting, Schedule Building, Payroll Processing, Guest Feedback Response, Product Maintenance, Ticketing System Management, Inventory Management, Hiring Support, New Hire Training, Cross-Training, Team Accountability, Performance Coaching, Goal Setting, Team Development

Industry

Entertainment Providers

Description

Description Role: The Manager on Duty (MOD) provides direct support to the General Manager (GM) and shares responsibility for the day-to-day operations of the location. While the MOD does not manage direct reports, they serve as a vital extension of the GM by maintaining floor leadership, supporting training efforts, owning episode health, and reinforcing standards. The MOD is on a development path toward becoming a GM and plays a key role in strengthening store execution, team accountability, and operational excellence. MODs lead through three key responsibility areas: Store Operations, Product Health, and Training & Team Development. Responsibilities: STORE OPERATIONS: Leading the shift and managing the location day-to-day. Holds the floor to a high standard of execution and energy, especially during peak hours Provide in-the-moment coaching, hold team accountable with Red Cards when necessary, and support cultural accountability Forecasts labor needs and assist in building schedules that balance cost and coverage Supports backend tasks including: payroll, snapshot, leadership posts, guest feedback responses, maintenance reporting, etc. Works a minimum of 20 hrs/week in frontline roles (GM or Front Desk) PRODUCT HEALTH: Owning maintenance systems to ensure quality experiences. Owns the condition and functionality of all episodes and props, or other products Conducts weekly walkthroughs and assign repair or reset improvements during downtime Leads execution and communication of the location’s ticketing system Tracks puzzle durability and ensure backup plans and replacements are ready Enforces prop inventory and organizational systems Collaborates with Design and OPS teams to report upgrades or guest-impacting gaps TRAINING & TEAM DEVELOPMENT: Supporting hiring and developing confident, cross-trained teammates. Assists the GM with pre-screening, interviewing, and onboarding new hires Leads new hire training, ensuring cross-training across Game Master and Front Desk roles Tracks training progress using Absorb and Team Lead daily reports Tests retention of training information and lead recurring refresher sessions Prepares trainees for GM sign-off and role readiness alongside TLs Utilizes the Key Players Board to evaluate and motivate team progress toward in-store goals, rewarding individual teammates with WorkTango points Sets and coaches team to accomplish goals input and tracked in Paylocity Success looks like: The MOD is fully ready to run a Red Door location Episodes are fully functional with quick in-house resolutions to issues The GM has more time to focus on people development because of MOD's support on execution Store culture is positive, standards are upheld, and the MOD is viewed as a reliable and thoughtful leader KPIs: Maintenance Scorecard Labor (HPE) Training Reporting: Submits accurate, timely information Guest feedback (Guest reviews or NPS) Internal Team eNPS

Responsibilities

The Manager on Duty supports the General Manager by overseeing daily location operations, maintaining high standards of execution, and providing in-the-moment coaching to the team. Key areas of focus include Store Operations, Product Health maintenance, and supporting Training & Team Development initiatives.