Manager On Duty at YMCA of Greater Grand Rapids

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

20.15

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Safety Standards, Incident Management, Member Engagement, Supervision, Communication, Teamwork, Problem Solving

Industry

Non-profit Organization Management

Description

Description POSITION SUMMARY: The Manager on Duty, also referred to as MOD, is focused on welcoming members, volunteers, and staff throughout the facility, connecting people, supporting members toward their goals, and inviting individuals to get more involved with the YMCA. The MOD is also responsible for the building operations in safety, conduct, and age appropriateness during designated hours. This position requires evening and weekend availability. ESSENTIAL FUNCTIONS: Manage and document incidents, handle key issues, and capture items for follow through in the facility Model our member engagement and service principles; remind staff of our cause and celebrate their role in fulfilling it while providing outstanding member service Report branch activities and member success stories to leadership Provide support to members and program participants Tours prospective members and invite them to join Maintains all areas in clean, presentable fashion Ensures equipment is clean and safe Enforces safety standards and policies Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association. COMPENSATION $16.12 - $20.15 ; Part Time; Non-Exempt (up to 25 hrs/week) BENEFITS Free YMCA Individual Membership – Enjoy full access to facilities. Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan. Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most. Professional Growth – Access to ongoing training, development programs, and career advancement opportunities. Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family. Requirements QUALIFICATIONS: One-year certificate from college or technical school; three to six month’s customer service, security, or supervision experience; or equivalent combination of education, training, and experience required. Ability to interact with people of all ethnic backgrounds, ages and lifestyles. Ability to consistently enforce YMCA policies. Must be 18 years of age or older. Working knowledge of a computers and experience with a variety of software applications. YMCA experience preferred. CERTIFICATES, LICENSES, REGISTRATION Blood Borne Pathogen training Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days First Aid Certification required within the first 60 days AED-Oxygen Certification required within the first 60 days State of Michigan criminal background clearance (ICHAT) WORK ENVIRONMENT AND PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. TRAVEL: 0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.

Responsibilities

The Manager on Duty is responsible for welcoming members and overseeing building operations, ensuring safety and member engagement. They also manage incidents and support members in achieving their goals.