JOB SUMMARY

There couldn’t be a better time to work in Affordable Housing at Homes England following the biggest settlement announced as part of recent Spending Review of a 10 year £39bn Social and Affordable Homes Programme. You will be part of the team working closely with government and partners across the sector to launch the new programme as well as deliver against existing commitments. We are looking for individuals excited and motivated by the opportunity to shape future delivery, and ways of working, as Homes England moves to a more regional and place-based operating model
Working in a team with Holly Taylor our Senior Manager – Provider Onboarding, the “Manager – Provider Onboarding” role will play a critical part in delivering first line assurance and partner onboarding for all Affordable Housing programmes. You will be joining our small friendly and enthusiastic team of five, who are committed to making positive changes in supporting key due diligence processes and working collaboratively with teams across Homes England.
Holly believes in delivering a first-class customer service, taking an innovative and proactive approach to Provider Onboarding issues as well as working in a collaborative and flexible way.

JOB DESCRIPTION

This is a rare chance to shape the future onboarding service in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional Provider Services team you will ensure efficient, consistent, and effective resolution of provider enquiries and help create a first-class onboarding service for Affordable Housing providers.
The role will support the design and delivery of key projects around Investment Partner Qualification and Know Your Customer. There are some exciting projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing innovative solutions to the Provider Services Onboarding processes.

PERSON SPECIFICATION

Whilst our day job is to deliver high quality and consistent service to our stakeholders engaging with Provider Onboarding, you will be used to “spinning several plates” at once and can work to tight deadlines whilst being methodical with good attention to detail and excellent organisational skills, you will always be looking for ways to improve performance and innovate.
You’ll be comfortable supporting the Provider Onboarding team in resolving complex onboarding issues, aiming to deliver a professional onboarding service to our Affordable Housing providers and wider Affordable Housing team. Ensuring a timely, accurate and efficient response to Investment Partner and Know Your Customer applications.
Delivering on a mission as bold as ours isn’t always easy. You will have excellent oral and written communication and reporting skills and be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a Provider Onboarding team. You will enjoy working in an innovative, fun, and engaging way and be able to negotiate and persuade.

SELECTION PROCESS DETAILS

For more information on the role, please see the attached Job Description.
Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.
Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.
Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.
Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:
https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

NATIONALITY REQUIREMENTS

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

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