The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.
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QUALIFICATIONS:

• Successful completion of a university degree in Social Sciences, Counselling, Business or Public Administration or in a relevant area of study or equivalent combination of education and related professional and lived community experience.
• Three to five years related experience in social services including demonstrated experience leading a team and projects.

SKILLS AND ABILITIES:

• Demonstrated knowledge and experience the social services with an understanding of the area’s programs and services and how the work of the area aligns with the objectives of the Division.
• Demonstrated analytical and business planning skills with a proven track record for effectively implementing and monitoring programs and services.
• Flexibility with a high level of initiative and self-direction.
• Proven leadership abilities demonstrating a capacity to supervise and support staff and manage services in a dynamic work environment.
• Demonstrated ability to inspire the people they lead, as well as peers, through productive and honest dialogue, with personal integrity and actions.
• Ability to be a trusted advisor and/or advocate in sensitive and/or emotionally charged situations.
• Demonstrated success as a change agent which has included utilization of leadership and facilitation skills.
• Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues.
• Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
• Ability to provide a high level of attention to detail, make sense of data and solve problems.
• Demonstrated effective interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other individuals. Political acumen to identify and manage issues.
• Demonstrated understanding of the cultural values and norms of various communities, and the social and economic issues that impact the lived experience of citizens.
• Ability to understand the importance of effective service delivery; implement initiatives that support the Division’s customers in a timely and effective way. Ability to manage multiple and competing demands.
• Computer literacy in Microsoft Office, and related software and database applications.
• Languages in addition to English an asset.

Reporting to the Manager, Ontario Works Operations, the Manager, Ontario Works is responsible for supporting the delivery of the Ontario Works program and related services including managing a team of employees and purchase of service contracts. This position helps ensure program accountability through assessment, development and implementation of service delivery processes and initiatives.