As Hospitality Manager, you are responsible for the operational coordination of our Front Office, Fun & Entertainment, and Retail departments. Together with your team, you ensure that our guests feel welcome from their first contact until their departure.

You maintain an overview of daily operations, support and motivate your employees, and pitch in yourself when needed. You work closely with park management and other departments.This is what you are going to do

In this position, you combine operational management with genuine hospitality. Your goal: smooth operations and a positive holiday experience for our guests.

Your tasks include:

• You coordinate the daily operations in the areas of Front Office, Fun & Entertainment and Retail .
• You lead, support and motivate the employees in your teams and ensure a pleasant and service-oriented working atmosphere.
• Together with your team, you ensure a warm welcome and a smooth check-in and check-out for our guests.
• You ensure that our guests are always well informed and receive quick support with any questions or concerns.
• You coordinate the fun and entertainment activities and ensure that the offerings are suitable for our guests and the park.
• You keep an eye on the processes and the guest experience in the retail area and ensure an attractive and welcoming presentation.
• You identify operational challenges early and find practical solutions together with your team.
• You will professionally handle guest feedback and complaints and use them to continuously improve our service quality.
• You ensure compliance with our quality, safety, and service standards.
• You will work closely with park management and other departments, contributing ideas to improve our processes and the guest experience.

This is you

You are a true host and enjoy working with your team to ensure guest satisfaction. You take responsibility, maintain a clear overview even on busy days, and are happy to be actively involved in day-to-day operations.

Furthermore, you bring the following qualifications:

- You have completed vocational training or have comparable professional experience, ideally in the hotel, tourism, leisure, retail, or hospitality sectors.

- You have already gained professional experience in a service-oriented environment and ideally have initial experience in leading or coordinating a team.

- You are guest- and service-oriented and find pragmatic solutions for various situations.

- You are well-organized, can prioritize tasks, and keep track of multiple areas simultaneously.

- You communicate confidently in German and English.

- You enjoy working with digital systems and quickly learn new programs.

- You are flexible and willing to work weekends and holidays, depending on the park's operating hours.