Manager - Operational Risk Management.Risk and Compliance at MTN Group

, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Risk Management, Risk Assessment, Control Self-Assessment, Key Risk Indicators, Loss Event Management, Scenario Analysis, Risk Mitigation, Risk Reporting, Third-Party Risk, Advisory, Control Effectiveness, Risk Appetite, Incident Reporting, Risk Register, Governance Forums, Internal Controls

Industry

Telecommunications

Description

Reports To: Senior Manager - Business Continuity Management and Operational Risk Division: Risk and Compliance Mission: > * Establish, embed, and continuously improve MTNN’s Operational Risk > Management (ORM) framework to identify, assess, mitigate, monitor, and > report operational risks across the business. > * Enable business performance and resilience by strengthening control > effectiveness, reducing operational losses and service disruptions, and > supporting informed risk-taking within risk appetite. > * Provide independent, trusted advisory and challenge to business/process > owners, ensuring consistent application of operational risk tools (e.g., > RCSA, KRIs, loss event management, scenario analysis) and timely closure of > risk actions. Description: > * Develop and assure the Operational Risk Management Framework (ORMF). > * Develop, deploy and continuously improve the Operational Risk Management > Framework, policies, standards, taxonomy and procedures aligned with MTN > Group requirements. > * Facilitate enterprise-wide Operational Risk and Control Self-Assessments > (RCSA) for critical processes; ensure risks, controls, and action plans are > documented and maintained. > * Design and maintain Key Risk Indicators (KRIs) and thresholds; monitor > performance and escalate breaches with root cause analysis and corrective > actions. > * Manage operational loss events and incident reporting lifecycle (capture, > classification, validation, analysis, reporting and lessons learned). > * Perform scenario analysis for severe-but-plausible events (technology > failure, vendor outage, fraud, process breakdown, people risk) and support > mitigation planning. > * Provide risk and control advisory during change initiatives (new products, > partnerships, outsourcing, system implementations) and ensure > risk-by-design. > * Coordinate and track remediation of audit/assurance findings related to > operational risk and internal controls, report progress to governance > forums. > * Maintain the Operational Risk Register and dashboards; provide timely > reporting to Management, Governance Committees and MTN Group Risk and > Compliance. > * Partner with Procurement and vendor owners to strengthen third-party > operational risk controls (due diligence inputs, control requirements, > performance monitoring and issue management). > * Serve as subject matter expert for ORM in governance forums, including risk > committees and operational resilience working groups. Education: > * Bachelor’s degree in business, Finance, Accounting, Engineering, Computer > Science, Economics or related discipline > * Relevant professional certification is an advantage (e.g., CRM/PRM/FRM, ISO > 31000, CISA/CISM, IRM, CIA) > * Fluent in English Experience: 6 – 13 years’ experience which includes: > * At least 3 years in Operational Risk, Internal Controls, Internal Audit, > Enterprise Risk, Compliance, Fraud Risk or similar > * Experience facilitating risk assessments (RCSA), developing KRIs and > operational risk reporting > * Demonstrable experience working with senior management and cross-functional > teams > * Understanding of the Nigerian telecommunications industry and regulatory > environment is an advantage > * Experience in supervising/managing others We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization. At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career. Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians? Obsessions: How We Do It The behaviors that keep our culture strong and safe. 1. Light It Up! Always Do This: 🔹 Bring all your heart and all your smarts to us. Never Do This: ❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself. 2. Raise Your Hand. Speak Your Mind. Always Do This: 🔹 Respectfully but firmly challenge any threat to what we stand for. Never Do This: ❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you. 3. Collaborate. Don’t Isolate. Always Do This: 🔹 Share what you know and respect what others can teach you. Never Do This: ❌ Never think that you are great unless you help make others great too. 4. Things Always Get Better Here. Always Do This: 🔹 Take your own steps forward to improve and strengthen us. Never Do This: ❌ Never believe or cause others to believe that "not now" means "not ever." Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians? Then, join MTN Nigeria! Welcome to our Y’ello Family, where our people are our most critical competitive assets. If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place. Our Employee Value Proposition enables you to: 🟡 Work with meaning 🟡 Connect to develop 🟡 Thrive in positivity 🟡 Grow with purpose Live inspired. It’s a great place to work! Take that bold step and apply today! *Eligible Females and People with Disabilities are encouraged to apply. *MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. *MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever. For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com [MTNN.ForensicServices@mtn.com] By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/ [https://www.mtn.ng/career/]).

Responsibilities

The role involves establishing and continuously improving the Operational Risk Management (ORM) framework to identify, assess, mitigate, monitor, and report risks across the business. This includes developing policies, facilitating enterprise-wide risk and control self-assessments (RCSA), managing loss events, and providing risk advisory during change initiatives.