ADDITIONAL QUALIFICATIONS

• Experience working in an operations or Client Services department for investment management firm.
• Excellent verbal/written communication skills in order to interact with all levels of firm’s colleagues and clients required. Demonstrated use of effective sales and communication skills.
• Excellent interpersonal skills to interact effectively with all levels of business.
• Ability to multi-task and perform with a high degree of accuracy in a fast-paced, dynamic environment with heavy workloads and high call volumes.
• Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to CN Rochdale Managers.
• Series licenses 7, 24 preferred

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

• Manage and lead a team of analysts across all aspects of operations. This includes employee morale, HR issues, colleague development, planning, time management, and training. Escalate critical issue to management as needed.
• Oversee daily operations process. Assist operations team with any questions or problems that arise. Coordinate with Pershing on any outstanding issues. Work with Portfolio Management teams and Financial Advisors to solve any problems or complex issues that might arise.
• Oversee and develop the middle office team. Manage and lead the associates and foster the relationship between these associates and the portfolio manager teams.
• Review and approve all asset movement requests. Ensure all procedures have been followed and proper paperwork received, signatures, and client verifications. Verify all information has been input correctly in the system and approve so Pershing can process.
• Oversees the RMD process for the Pershing clients. Tracks all clients and makes sure any account that is required to take a distribution satisfies the requirement.
• Identify and establish new process/procedures to improve current operations and streamline activities.
• Build and strengthen relationships with vendors, custodians and internal/external partners.
• Contribute to ad hoc projects as they relate to both the operational aspect of client accounts and department-wide process improvement.Oversee proxy voting, corporate actions, margin details, source of funds reporting, IRS B Notices, and Private Investments.