Manager Operations Delivery (m/f/d)

at  Sky Deutschland GmbH

Location Unterfoehring near Munich
Department Online Streaming / OTT / WOW
Contract Type Limited
Reference Number 5648 003495 P30
Contact Person Lena Hinz
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Job Description
We’re looking for you to join our Operations Delivery Team

Tasks

• As a communicative interface, you’ll work closely with the delivery teams to improve daily operational performance, proactively identify weaknesses and develop solutions
• Your role will be to create, implement and test multi-channel CRM campaigns (primarily email, but also push & in-product notifications (IPN)) to drive customer engagement - this will be done in close coordination with colleagues in the Customer Engagement & Operations team
• You’ll be involved in operational implementation - working closely with the WOW Customer Engagement team to ensure quality, accuracy & consistency with WOW brand guidelines & tone-of-voice
• Above all, the creation, testing & execution of customer campaigns & canvas in all formats (email, push, IPN) for commercial activities such as win-back, retention, upselling, damage limitation is part of your daily business
• You’re responsible for maintaining a strong customer & business focus in all operational activities

Requirements

• You’ve a degree and at least 2-4 years of relevant professional experience in a similar role
• Through your professional experience, you’ve already gained initial experience with transformation projects, as well as in the design & management of E2E workflows or processes
• In addition to your test-oriented mindset with great attention to detail, you’re characterized above all by your passion & interest in everything digital, especially digital experiences & the streaming industry (OTT), as well as a general affinity for technology
• Above all, your ability to take a customer-centric view to consider, shape & improve customer journeys, as well as your excellent communication & teamwork skills, and your willingness to build & maintain relationships with a broad group of stakeholders, are among your strengths
• A positive approach & hands-on mentality, as well as the ability to work excellently with wider teams, even under time pressure, come naturally to you
• Braze, Emarsys & data bank knowledge as well as good MS Office skills set you apart from others
• Your good command of English (written & spoken) rounds off your profile

Benefits

At Sky, we’ll give you our full support, so you’ll be all set to achieve your best. Our range of rewards really are something special, here are just a few:

• Free Sky - watch all our content for free
• Hybrid working model (60/40)
• Flexible working hours with overtime compensation
• 30 days of vacation + Holiday Buy
• Subsidized Deutschland Ticket
• Company Bike & Wellhub
• Corporate Benefits platform
• Sky Learn - your platform with over 20,000 external & hundreds of Sky internal learning opportunities

• As a communicative interface, you’ll work closely with the delivery teams to improve daily operational performance, proactively identify weaknesses and develop solutions
• Your role will be to create, implement and test multi-channel CRM campaigns (primarily email, but also push & in-product notifications (IPN)) to drive customer engagement - this will be done in close coordination with colleagues in the Customer Engagement & Operations team
• You’ll be involved in operational implementation - working closely with the WOW Customer Engagement team to ensure quality, accuracy & consistency with WOW brand guidelines & tone-of-voice
• Above all, the creation, testing & execution of customer campaigns & canvas in all formats (email, push, IPN) for commercial activities such as win-back, retention, upselling, damage limitation is part of your daily business
• You’re responsible for maintaining a strong customer & business focus in all operational activitie