Manager – Operations ( E-commerce ) at AppsForBharat

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fulfillment Management, Delivery Performance, Order-to-Delivery Flow, Courier Allocation, Picking, Packing, Quality Control, Data Analysis, Process Improvement, Logistics Software, OMS/WMS Platforms, Last-Mile Courier Tools, Automation, Leadership, Process Enforcement, KPI Tracking

Industry

technology;Information and Internet

Description

About Job Our D2C e-commerce team is looking for an Operations Manager (4–5 years experience) to own end-to-end fulfillment and delivery performance. This role will oversee the entire order-to-delivery flow – from label generation and courier allocation to picking, packing, QC, and dispatch – and drive metrics like delivery rate, OTIF (On-Time In-Full), RTO (Return-to-Origin), NDR (Non-Delivery Report), and SLA breaches. The ideal candidate will use data and automation to ensure we meet fastest EDDs, minimize returns, and continuously improve operational efficiency. Skills & Qualification Experience: 4–6 years in e-commerce or retail operations/logistics management (especially D2C). Proven track record of owning order fulfillment metrics (delivery %, on-time rates, returns). Analytical & process skills: Strong data-analysis skills and familiarity with KPI dashboards. Comfortable rooting out process gaps (e.g. high TAT or NDR spikes) and implementing fixes. Able to benchmark metrics and drive continuous improvements. Technical savvy: Hands-on experience with logistics software or OMS/WMS platforms (Unicommerce, ClickPost, Shiprocket, etc.) and last-mile courier tools. Able to leverage automation (labels, sorting logic, reports) to improve speed and accuracy. Leadership & communication: Strong leadership to hold teams accountable. Excellent communication skills for coordinating with cross-functional partners (warehouse, carriers, customer support). Able to train and enforce processes and SOPs. Key metrics you’ll own: Delivery Rate (on-time deliveries), OTIF (On-Time In-Full), RTO %, Pickup & Dispatch TAT, NDR-to-RTO ratio, and process adherence. You will use data to report on and improve these KPIs, ensuring we deliver “perfect orders” to our customers quickly and reliably. Responsibilities End-to-end fulfillment management: Lead all stages of order fulfillment (labeling, carrier selection, picking, packing, quality checks, staging and dispatch). Ensure smooth handoffs between stages to maintain high throughput and accuracy. Dynamic courier allocation: Implement smart, rule-based allocation of orders to courier partners at label generation. Balance loads among carriers based on performance (speed, service levels, NDR/RTO history) to maximize on-time delivery. Efficient pick-pack-QC processes: Design and refine warehouse workflows (batch/zone picking, packaging, QC) to minimize TAT and errors. Timely dispatch and pickups: Manage dispatch scheduling and courier pickups to meet daily cutoffs. Ensure teams follow up so that packaging is handed off on time. Track pickup SLAs with last-mile partners to prevent bottlenecks and “firefighting.” Metrics tracking and process benchmarking: Monitor key KPIs (delivery rate, OTIF, RTO, NDR counts, delivery breaches) in real time. Benchmark each stage’s performance (e.g. order dispatch time, pick-to-pack TAT) against targets and past data. Use analytics to identify aging or delays at any stage and take corrective action (e.g. adjust workflows or reallocate volume) to improve EDD/OTIF and penalize SLA breaches. NDR & RTO management: Oversee the NDR process to recover undelivered orders. Ensure that last-mile partners follow NDR SOPs (e.g. prompt customer contact, redelivery attempts) to reduce cancellations. Automation & systems integration: Drive automation of workflows using our OMS/WMS and courier platforms. Team leadership & process enforcement: Work cross-functionally with warehouse, customer service, and courier teams. Build clear SOPs and drive adoption so that processes run smoothly without “fires.” Encourage a data-driven culture where the team consistently tracks progress against targets and iterates on improvements.

Responsibilities

This role involves leading end-to-end fulfillment, including labeling, carrier selection, picking, packing, quality checks, and dispatch, while implementing smart, rule-based allocation of orders to courier partners. The manager will also monitor key performance indicators like delivery rate and OTIF in real time, benchmarking performance against targets and taking corrective action.