Manager – Operations Home Delivery at Genius HRTech Dubai

Dubai, Abu Dhabi, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 26

Salary

277197.0

Posted On

22 Sep, 26

Experience

14 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Transportation & Logistics

Description

Job Summary:

The Manager – Operations Home Delivery will be responsible for overseeing and optimizing all aspects of the home delivery operations, ensuring efficient, timely, and customer-centric service. This role involves managing a team of delivery personnel, coordinating logistics, implementing best practices, and leveraging technology to enhance the overall delivery experience. The ideal candidate will possess strong leadership skills, a deep understanding of last-mile delivery challenges, and a commitment to operational excellence and customer satisfaction.

Key Responsibilities:

Develop, implement, and manage operational strategies and procedures for home delivery services to ensure efficient and cost-effective operations.
Lead, mentor, and develop a team of delivery drivers and operational staff, fostering a high-performance culture focused on safety, efficiency, and customer service.
Oversee daily dispatching, route planning, and scheduling using advanced route optimization software to maximize delivery efficiency and meet service level agreements.
Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, delivery costs, and incident rates, implementing corrective actions as needed.
Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
Manage fleet maintenance schedules, vehicle allocation, and ensure all equipment is in optimal working condition.
Act as a primary point of contact for escalated customer service issues related to home deliveries, ensuring prompt and satisfactory resolution.
Collaborate cross-functionally with sales, inventory, and customer service teams to ensure seamless order fulfillment and a superior end-to-end customer experience.
Identify and implement process improvements and technological solutions to enhance delivery speed, accuracy, and overall operational efficiency.
Prepare and manage operational budgets, controlling expenses and identifying opportunities for cost reduction without compromising service quality.
Conduct regular performance reviews for team members, providing constructive feedback and identifying training needs.
Manage vendor relationships with third-party logistics providers or contractors as necessary.

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Responsibilities

Job Summary:

Key Responsibilities:

Develop, implement, and manage operational strategies and procedures for home delivery services to ensure efficient and cost-effective operations.
Lead, mentor, and develop a team of delivery drivers and operational staff, fostering a high-performance culture focused on safety, efficiency, and customer service.
Oversee daily dispatching, route planning, and scheduling using advanced route optimization software to maximize delivery efficiency and meet service level agreements.
Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, delivery costs, and incident rates, implementing corrective actions as needed.
Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
Manage fleet maintenance schedules, vehicle allocation, and ensure all equipment is in optimal working condition.
Act as a primary point of contact for escalated customer service issues related to home deliveries, ensuring prompt and satisfactory resolution.
Collaborate cross-functionally with sales, inventory, and customer service teams to ensure seamless order fulfillment and a superior end-to-end customer experience.
Identify and implement process improvements and technological solutions to enhance delivery speed, accuracy, and overall operational efficiency.
Prepare and manage operational budgets, controlling expenses and identifying opportunities for cost reduction without compromising service quality.
Conduct regular performance reviews for team members, providing constructive feedback and identifying training needs.
Manage vendor relationships with third-party logistics providers or contractors as necessary.