Roles & Responsibilities

Job Overview - The Manager - Operations will be responsible for overseeing all VFS operations in Zimbabwe, ensuring optimal efficiency, productivity, and service excellence through the implementation of effective operational strategies and continuous process improvements. The role will manage and supervise day-to-day operational activities, resource allocation, stakeholder engagement, and performance management to achieve organizational objectives and service standards.

In addition, the Manager - Operations will serve as the designated language-speaking Single Point of Contact (SPOC) for Turkey operations across the African region, providing operational oversight, support, and coordination for Turkey visa application services in Benin, Mauritania, Djibouti, and Zimbabwe. The role will be responsible for facilitating communication between stakeholders, ensuring compliance with client requirements, driving service delivery excellence, and supporting the seamless execution of Turkey-related operations within these countries

Job Description

• Business Unit and Financial Management

·          Oversee the entire business unit, ensuring overall operational success.

·          Ensure the unit’s profitability and meet EBIT targets set by the Zone/Region.

• ·          Manage the unit’s expense budgets and allocated resources effectively.