Manager - Operations at PHOENIX INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Team management, Parking systems, Automation technologies, Customer service, Problem-solving, Crisis management, Financial acumen, Revenue tracking, Cost control, Stakeholder management, Traffic control, Safety protocols, MIS reporting, Compliance

Industry

Machinery Manufacturing

Description

JOB TITLE MANAGER – OPERATIONS Department / Division Operations Position reports to Sr. Manager - Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) * Retailers – Store Managers * Outsourced Agencies – Facility Managers, Supervisors * Local municipal authorities/ government and other regulatory bodies Minimum Qualification (i.e education, training etc.) * Graduate, preferably in hotel management Minimum Experience * 8 – 12 years of experience in Operations in retail industry; with 2 – 3 years' experience in mall operations preferred Special Skills/Attributes (required for performing the job effectively) * Strong operational and team management skills * Knowledge of parking systems & automation technologies * Customer service orientation * Problem-solving and crisis management ability * Financial acumen (revenue tracking & cost control) * Good coordination and stakeholder management Overall Purpose/Objective Of the job * Manage the overall operations of the mall by offering the highest quality of services to both retailers and customers, in order to increase footfalls and consumptions and offer the customers a good experience Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) * Oversee end-to-end parking operations ensuring smooth vehicle flow and optimal space utilization * Manage parking staff including supervisors, attendants, and third-party vendors * Ensure implementation of SOPs for entry, exit, ticketing, and revenue collection * Monitor daily parking revenue, reconciliation, and reporting accuracy * Handle customer queries, complaints, and ensure high service standards * Coordinate with security team for traffic control, safety, and emergency response * Ensure proper functioning and maintenance of parking systems (boom barriers, RFID, ticketing machines, CCTV) * Plan and execute peak hour and weekend traffic management strategies * Implement safety protocols to avoid accidents, congestion, and unauthorized parking * Drive initiatives to improve parking efficiency and customer experience * Monitor cleanliness, lighting, signage, and overall upkeep of parking areas * Ensure compliance with local regulations, fire safety norms, and mall policies * Prepare MIS reports on occupancy, revenue trends, and operational performance * Control costs related to manpower, maintenance, and utilities within budget

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Responsibilities

The manager is responsible for overseeing end-to-end mall operations, specifically focusing on parking efficiency, revenue collection, and service standards. They must coordinate with stakeholders, manage staff, and ensure compliance with safety and regulatory norms.