TRAVEL REQUIREMENTS:

• Typically requires overnight travel 5% to 20% of the time.

PHYSICAL REQUIREMENTS:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

MINIMUM QUALIFICATIONS:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

PREFERRED QUALIFICATIONS:

• Novice SQL/GBQ skills
• Certified Project Management Professional (PMP)
• Prior experience in a consulting and/or project management role within a corporate environment preferred
• Strong analytical stills and business acumen
• Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles
• Excellent written and verbal communication skills
• Minimum of 3 years in a process or project management related field

MINIMUM EDUCATION:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

PREFERRED EDUCATION:

• No additional education

PREFERRED YEARS OF WORK EXPERIENCE:

• No additional years of experience

MINIMUM LEADERSHIP EXPERIENCE:

• No previous leadership experience

PREFERRED LEADERSHIP EXPERIENCE:

• 1+ year of previous leadership experience

KEY RESPONSIBILITIES:

• 20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
• 15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• 10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• 10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• 10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
• 10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
• 10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
• 10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• 5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.