Manager, Operations (RJLU) at Raymond James

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

110000.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Problem Resolution, Organizational Skills, Time Management, Team Management, Coaching, Training, Operational Support, Performance Improvement, Regulatory Compliance, Communication, Collaboration, Adaptability, MS Office Proficiency, Pershing Netx360 Knowledge

Industry

Financial Services

Description

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs. Manager, Operations RJLU How does the role impact the organization? Raymond James Ltd. is seeking a Manager of Operations for our Vancouver office. Working directly with the Raymond James (USA) Ltd. (“RJLU”) Senior Management Team, this individual will provide the leadership for the RJLU Private Client Group (“PCG”) business operations in Canada, acting as the primary point of contact for FINRA-registered Financial Advisors and Sales Associates who manage U.S.-resident client activities. In addition, the individual will be responsible for maintaining a strong working relationship with the carrying firm, Pershing LLC, to ensure optimum support on day-to-day activities and issues as well as integration of future product releases. This role will include assistance with respect to related Projects and Operations initiatives as assigned. Along with the leadership competencies you will need to bring to your team, in this key “Service 1st” role you will be required to successfully interact with other key stakeholders across the firm as well as third-party service providers and other industry participants. You will also recognize and embrace this opportunity to develop a more fulsome understanding of the broader roles and responsibilities of overall Operations function within a major broker/dealer, while continuing to foster cohesive working relationships across all functional areas. What will your role be responsible for? Lead, manage and co-ordinate the day-to-day activities of your assigned functional area(s); as well as perform administrative tasks where required to maintain prescribed service levels; Provide leadership to all members of your team including ensuring their understanding and adherence to departmental and inter-departmental operating policies and procedures, while demonstrating strong client-centric problem resolution skills for all escalated issues; Assist with the coaching of your team, as well as design personal development plans and skills enhancement training for all associates, while conducting regular, structured one-on-one and department-wide meetings that provide for common goal setting, an open learning environment and foster opportunities for collaborative idea sharing; Assist in the training and support of Financial Advisors and Sales Associates on the use of Pershing’s introducing firm platform and identify and follow up on opportunities for support and training; Assist in all phases of the Pershing Netx360 operational support process for RJLU registered FAs and Sales Associates; Proactively evaluate and seek to improve the operational support process from best practices and lessons learned and will “own” all issues to full resolution; Work closely with internal RJL partners to support the RJLU PCG business: Operations, Compliance, Branch Supervision, Finance, I.T., Marketing, PCG Services, Registrations and other departments as required; Represent RJLU on industry committees and participate in related working groups; Measure, monitor and manage the performance of your team, including assessing, identifying and implementing department-specific performance improvement and/or reengineering opportunities; Lead initiatives to meet or exceed changing industry and regulatory requirements, while ensuring the firm complies with and/or continues to set industry best practices; Prepare and present monthly/quarterly operating reports to the business heads; Other duties as assigned. What can you expect from us? Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement. What will your role be responsible for? Lead, manage and co-ordinate the day-to-day activities of your assigned functional area(s); as well as perform administrative tasks where required to maintain prescribed service levels; Provide leadership to all members of your team including ensuring their understanding and adherence to departmental and inter-departmental operating policies and procedures, while demonstrating strong client-centric problem resolution skills for all escalated issues; Assist with the coaching of your team, as well as design personal development plans and skills enhancement training for all associates, while conducting regular, structured one-on-one and department-wide meetings that provide for common goal setting, an open learning environment and foster opportunities for collaborative idea sharing; Assist in the training and support of Financial Advisors and Sales Associates on the use of Pershing’s introducing firm platform and identify and follow up on opportunities for support and training; Assist in all phases of the Pershing Netx360 operational support process for RJLU registered FAs and Sales Associates; Proactively evaluate and seek to improve the operational support process from best practices and lessons learned and will “own” all issues to full resolution; Work closely with internal RJL partners to support the RJLU PCG business: Operations, Compliance, Branch Supervision, Finance, I.T., Marketing, PCG Services, Registrations and other departments as required; Represent RJLU on industry committees and participate in related working groups; Measure, monitor and manage the performance of your team, including assessing, identifying and implementing department-specific performance improvement and/or reengineering opportunities; Lead initiatives to meet or exceed changing industry and regulatory requirements, while ensuring the firm complies with and/or continues to set industry best practices; Prepare and present monthly/quarterly operating reports to the business heads; Other duties as assigned. What can you expect from us? Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement. What do we expect from you? To qualify for this opportunity you possess: Exemplary customer service skills and overall attentiveness, along with superior verbal and written communication skills; Strong leadership abilities with proven skills in problem resolution and handling sensitive or confidential situations with tact and diplomacy; Excellent organizational and time management skills with the ability to work under pressure and/or adapt to changing priorities to meet important deadlines; Keen interest in learning and expanding your knowledge while understanding that credibility and/or mastery only comes from “rolling your sleeves up” when learning new tasks; Experience leading a team towards defined goals and objectives on a consistent basis; Minimum 2-4 years progressive management and/or leadership experience in a diverse environment, preferably in an Operations role with direct or related industry experience; An university or professional degree in a field related to business or operations management; Successful completion of the Series 7 is a definite asset or willingness to obtain; Excellent proficiency with MS Office, plus working knowledge of Netx360 is an asset; We encourage our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm Salary Range: $100,000-110,000 annually, in addition to competitive performance bonuses/incentives. Actual compensation will be determined based on skills, experience, internal equity, and other job requirements. This posting is for an existing vacancy. At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process. We may use automated or AI-enabled tools to support parts of our recruitment and screening process, including screening, assessing or selecting applicants where applicable. These tools help us review applications efficiently, but they do not replace human decision-making.

Responsibilities

The Manager of Operations will lead and coordinate day-to-day activities of the Private Client Group business operations in Canada, ensuring adherence to policies and procedures. They will also provide support and training to Financial Advisors and Sales Associates while improving operational processes.