Manager, Operations (Subways) at MX Career Site

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Project Management, Transportation Planning, Public Transit, Risk Management, Stakeholder Engagement, Quality Assurance, Team Leadership, Communication, Technical Oversight, Service Delivery, Contract Management, Regulatory Compliance, Performance Monitoring, Customer Service, Problem Solving

Industry

Urban Transit Services

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. Our Rapid Transit Office is seeking a Manager, Operations to play an important part in the delivery of safe, reliable subway service to the community. This role will provide oversight in the negotiations and implementation of the Operator Services Agreement with the operator and project agreements with other Project Operating Companies across the Subways programs. This role brings a level of technical and functional oversight to the design and future operation of Subway Systems. This role provides support to provide customers withhigh-quality transportation through safe, fast, on-time, andefficient service delivered under contract agreements and maintains customer-first focus within the Subway programs. What will I be doing? Prepare the organization to oversee services through the planning and implementation of operational guidelines that meets service demand by: Managing the operator to effectively deliver on their obligation to the service level plans. Any non-compliant deliverables will need delivery of mitigation strategies working with the construction Team, operator, or maintainer as appropriate. Oversee the implementation of management plans and programs through facilitation and consultation with stakeholders Advises on the development of plans to enhance communication with partners, stakeholders and the public, ensuring the optimal balance between customer service levels and operational plans. Managing the service delivery schedules and operational plans in compliance with service strategies and strategic plans Contributes towards the definition of the operational model and ensures project decisions made are in alignment. The operational model shall always provide the benefits specified in the business case and justify the capital investment. Maintains an operational risk register to identify, track, mitigate the operations risk to the performance of the Subway Program. Plays a key role in tracking the delivery and supporting the high-level strategy for operational plan execution and continuous support for the implementation of business and operation plans whilst managing the day to day tasks as the project is delivered. Develop a concept of operations or maintenance document that can be used to provide requirements to designers, align municipal operators/maintainers and support the project team to understand the implication of project decisions. Reviews the Subway program submittals and focuses on the delivery of services and identifies elements to improve the performance, efficiency, and quality of the Subway operations and maintenance, including O&M procedures, additional special track infrastructure, signaling, fleet functionality improvements, and communication systems. Manages quality assurance programs for contracts, monitors key performance indicators, and facilitates corrective actions. Any non-compliant deliverables will need mitigation strategies working with the construction Team, operator, or maintainer as appropriate. Manages and provides constructive feedback and guidance to a team of contractors, consultants and/or other partners to ensure compliance and alignment to Metrolinx’ high standards of performance, values and positive working relationships. Responsible for the preparation and delivery of reports and presentations, new directions, or recent findings in operations studies to the Executive level staff. Through auditing and monitoring functions, ensures contractor compliance with agreement terms and conditions both contractual and regulatory, governing the delivery of transportation services Liaises with regulatory entities to assure that Metrolinx is fully compliant with prevailing safety regulatory policy, best practices, and emerging issues. Other duties as assigned. What Skills and Qualifications Do I Need? Minimum eight (8) years progressively experience in the transportation and/or public transit sector, which includes managing/leading a group of frontline staff and/or managing projects, ideally within the public sector Completion of a degree in Business or Engineering, or a related discipline – or a combination of education, training and experience deemed equivalent Knowledge of the functional requirements of transit systems, such as; signaling and train control, SCADA, Communications, Trackwork, Vehicle and Wayside Interfaces, Traction Power Design, Power Supply and Distribution, Mechanical, System and Train Simulation, Tunnel’s, and Fire Life Safety System. Achievement of a project management certification, such as Project Management Professional (PMP), would be an asset Possession of a Professional Engineer (P.Eng.) is an asset Knowledge of regional integration, transportation, engineering and planning is also preferred to identify potential inadequacies and evaluate plans developed by others Experienced based on railway operations/maintenance, service planning, transportation scheduling, transportation system planning, customer experience and behavior, transportation operation metrics, surface and subway stations, maintenance of RT systems, related storage yards, etc. Leadership skills to manage, mentor, and develop direct reports; experience in the application of collective agreement provisions to monitor and manage employees and contractors Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations. Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com. Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER. #LI-MM3

Responsibilities

The Manager, Operations will oversee the delivery of safe and reliable subway services, managing operator agreements and ensuring compliance with operational plans. This role involves tracking performance, managing risks, and facilitating communication with stakeholders.