Manager Order Management I at IGT UK Interactive Limited

, , Hungary -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Order Entry, Order Maintenance, Team Leadership, Training, Performance Counseling, Process Improvement, Relationship Building, Analytical Skills, Problem Solving, Communication, SAP, SalesForce, Excel, Word, Attention To Detail

Industry

Software Development

Description

IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com Responsibilities IGT is in search of our next team leader for our Order Management group. This person will have supervisory responsibilities for a portion of our North American Parts and Conversion order entry processes. This is an integral supervisory position that works closely with Sales, Casino Operators, Distributors, IGT Field Services, Production, Compliance, Product Management, Shipping, and Legal to ensure proper procedures are followed regarding order entry and order maintenance functions upholding the quality standards set by our customers and our committed (SLA's) Service Level Agreements regarding order cycle times. This Supervisor will maintain a team of 12 to 15 direct reports and will provide direct supervision and training for all departmental order entry team members to include daily team direction and adjustments regarding work volume, overtime parameters, performance counseling's, and annual reviews. In addition, this individual will facilitate cross-functional meetings in order to improve “Best Business Practices”, participle in large customer projects, and or to discuss and solve operational challenges and opportunities as well as own the documentation of all internal processes. Strong relationship building and supervisory skills are required to meet or exceed current business expectations for this position. Review daily order volume; develop and implement a team plan to enter all new orders and meet the required order review guidelines for all existing open orders. Provide leadership, guidance, support and training to the staff within the department to assist in achieving departmental and organizational goals. Actively participate in operational efficiency projects to streamline processes impacting the order cycle times Position provides mentoring and development of staff on a daily basis and through weekly 1:1 meetings. Responsible for addressing employee relation issues including hiring, training, evaluating, mentoring, motivating and discipline. Supervisor will be in daily / hourly discussions with peers in order to level load the entire team, maximize staffing, minimize overtime and missed SLA's.Qualifications Associates degree or equivalent preferred. Minimum of 3 yrs. customer service or operational supervisory experience preferred. Strong analytical, leadership, problem solving skills. Excellent verbal and written communications skills. Proficiency with SAP and SalesForce preferred. Strong PC expertise required with emphasis on Excel and Word. Must be able to work independently and manage multiple projects with attention to detail. Must possess professional demeanor, excellent communication and relationship building skills. Must be able to pass a security investigation Ability to Travel Work overtime as needed Must be at least 21 years of age Able to obtain a Gaming License Available to work on weekends Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

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Responsibilities

This role involves supervising a team of 12 to 15 direct reports responsible for North American Parts and Conversion order entry processes, ensuring adherence to SLAs and quality standards through daily direction and performance management. The manager will also facilitate cross-functional meetings to improve business practices and own internal process documentation.