Manager - Otto's Ice House San Antonio, TX at Goode Company Restaurants

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Team Leadership, Guest Service, Problem Solving, P&L Management, Hiring, Training, Scheduling, Compliance, Live Music Coordination, Inventory Management, POS Systems, Communication, Food Safety, TABC Certified, Allergen Certified

Industry

Restaurants

Description

JOB IS BASED OUT OF SAN ANTONIO, TX As a Manager: Hospitality is in your DNA. You pride yourself in creating memorable experiences and set an example for your team by cultivating an excellent culture. You are generous with praise and respectful with critiques. You anticipate needs and exceed expectations. As a leader, you encourage continuous learning for your team members and yourself. Essential Duties and Responsibilities: Service: * Ensure exceptional service standards are maintained to provide a memorable dining experience for guests. * Investigate and resolve guest inquiries, feedback, and complaints promptly and professionally to ensure guest satisfaction. * Monitoring quality of food and beverage presentation, service timing, and overall restaurant ambiance to maintain high-quality standards. * Oversee table reservations and seating arrangements to optimize restaurant capacity, guest flow and table turn times. Product Quality: * Check orders from suppliers, ensuring that the quality of products meets the restaurant’s standards * Ensure that work areas, supplies, equipment and property adhere to company standards Personnel Management and Supervisory Responsibilities: * Work closely with the location GM to effectively manage the P&Ls, ensuring they are aligned with both location and company strategic objectives set forth by Senior Management * Handle personnel actions such as hiring, training, disciplining, and terminating as necessary in accordance with company policies and applicable laws. * Effectively manage team members’ schedules * Monitor employee appearance and uniforms throughout shift * Conduct shift meetings as necessary * Promptly and effectively address complaints of harassment * Understand safety and security practices to ensure safety for employees and patrons * Coordinate live music performers to ensure they have necessary equipment, understand the venue's setup and schedule, and ensure sound checks have optimal audio quality * Ensure compliance with noise regulations, promote events, provide a safe environment, handle technical issues promptly, and collaborate with the marketing team for promotions Qualifications and Competencies * 2+ years of Restaurant Management Experience * Excellent knowledge of Dining Room systems and operations (To Go, Host, Bar, and service standards) must demonstrate the ability to run effective shifts in all aspects of the restaurant. * Excellent computer skills, Microsoft Office experience and the ability to adapt to new software’s for POS, Inventory and Management and Human Resources. * Resourceful in handling assignments and solving problems. * Ability to stand for extended periods of time and lift up to 50lbs * Spanish speaking a plus, not required * Excellent communication skills, verbal and written * Food Manager, TABC and Allergen Certified We are an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran’s status or any other protected factor under federal, state or local law. This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

Responsibilities

The Manager is responsible for ensuring exceptional service standards, resolving guest issues, and monitoring the quality of food and beverage presentation to create memorable dining experiences. This role also involves personnel management, including hiring, training, disciplining staff, and working closely with the General Manager to manage Profit and Loss statements.