SUMMARY

Salary:
$96,800 - $108,900 annually plus bonus opportunity
Team:
Owner Experience
Location:
United States - Chicago Office

ABOUT US

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago’s Fulton Market neighborhood with additional offices located in Aurora, Illinois and Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.

Working across cross-functional teams, this person will focus on gleaning actionable insights from our US, Canada and Mexico customer data as it relates to brand engagement, satisfaction and loyalty, ultimately driving improvements to Customer Lifetime Value.

• Represent the voice of our owners through insights and data, and enabling stakeholders to do the same
• Mine complex data sets to produce key insights that inform and improve our customer experiences
• Utilize our 1st party data and owner segmentation model to recommend the next best action for an Owner to take at a given point in their journey
• Leverage data sources that include but are not limited to: our Google Cloud platform data warehouse, Forsta survey data used for measuring NPS, Sprinklr Social Media listening tool and Google Analytics
• Lead, define and optimize Owner Experience KPI measurement and reporting
• Oversee data quality management, data integrations, and data enhancements, liaising with regional peers to influence roadmap and
• Ensure data privacy standards are kept at all times