COMPANY OVERVIEW

At Rockies Rentals, we’re all about giving guests a cozy place to land in the Rockies while making life easier for Property Owners. Based in Canmore, Alberta, we manage a strong portfolio of houses and condos in a competitive market. Our foundation is simple but solid: honesty, kindness, and a shared love of thrift stores, travel, and sniffing out a great deal. We work hard, laugh often, and believe harmony is just as important as hustle.

POSITION SUMMARY

We’re looking for a Manager, Owner & Team Experience to join our crew in Canmore. This role sits just below our remote-working General Manager and is all about balance: keeping operations humming while ensuring everyone we encounter feels well cared for.
It’s hands-on when needed (yes, sometimes that means folding towels or dropping off a kettle) but strategic enough to keep things interesting. You’ll be the calm, experienced voice in the room — the one who knows how to smooth ruffled feathers, find solutions, and keep everyone moving forward.
This position is ideal for someone semi-retired – especially if you purposefully left the hustle-and-grind culture. Why? Because we get it: you want meaningful work, but you also want time for travel, family, or mountain life. Our schedules are somewhat flexible (within reason – because someone has to work eventually). Want to travel for a month? No worries — just not in High Season, please. Need to leave urgently for a family emergency? We got you. Plus, our team is trained to never call you on your days off or while you’re away. When you’re off duty, you’re really off duty. We have systems in place so that our Leadership Team can come and go. Our staff are trained and encouraged to work autonomously. The job is based on 30 hours per week – do you prefer 4 days? 5 days? 4 On/4 Off?
If that sounds like the kind of respect you’ve been looking for in a workplace, welcome — we’ve been waiting to meet you.

EXPERIENCE

• Minimum 5 years in a direct supervisory or management role. (If you’ve kept a team together through high season without crying in the linen closet, we want to hear from you.)
• A background in hotels, inns, or short term rentals.
• Hotel Management education? Even better — our entire leadership team graduated from Hotel or Tourism Management.
• Strong leadership skills — you know how to support a team without micromanaging every bathroom towel. (We guide, we delegate, we also jump in when needed.)
• Tech comfort: Apps, emails, booking systems, Asana, spreadsheets. (If you melt down over a printer jam, this might not be your gig. But if you can Google your way out of tech snags, you’ll be fine.)
• Communication that adapts to the audience: you can explain a leak to a plumber, a revenue report to an owner, a late check-out to a guest, and a company policy to a newcomer struggling with English.
• Bonus points if you’ve folded sheets hotel-style, survived a summer season in Banff/Canmore, or pulled off a last-minute guest save while looking calm on the outside. Then eagerly shared the funny story about what happened, and what you learned.

• Team Harmony – Support staff with clear communication, fair scheduling, and an open-door approach. Step in to help when the team is stretched, and celebrate wins together (big or small). Ongoing Performance Management is key. You hire, train, coach, lead … and sometimes you terminate (it’s rare, but sometimes necessary).
• Owner Experience – Build strong, trust-based relationships with Company & Property Owners. Keep them informed, answer questions, and make sure they feel confident that their investment is in good hands.
• Operations Harmony – Oversee day-to-day tasks like housekeeping coordination, maintenance requests, and guest needs. Keep things running smoothly while staying flexible when plans change.
• Problem Solving & Balance – Handle unexpected issues with calm, kindness, and a focus on solutions rather than blame. Be the steady hand that keeps everyone moving forward.
• Communication Bridge – Act as the connection point between Team, Owners, and other Stakeholders. and leadership. Ensure that information flows clearly and constructively.
• Hands-On Support – Jump in where needed: fold laundry, deliver a missing coffee pot, or roll up your sleeves in a busy moment. Leadership here means leading by example.
• Shape the role around your strengths. Love marketing but hate organizing? Prefer numbers to people, or projects to routines? We’ll flex with you. See a special project you’d like to dive into? Raise your hand — we’ll make it happen.