Manager, Pandago (Logistics as a Service), APAC, EU, TK at Delivery Hero

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Logistics, Data Analysis, Leadership, Communication, Process Orientation, E-commerce Knowledge, Project Management, SQL, Performance Improvement, Cross-functional Coordination, Business Development, Customer Experience, Analytical Skills, Dynamic Adaptability, Independent Work

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description As the Manager of Logistics-as-a-Service (LaaS)/Pandgo, you will report directly to the Head of LaaS and drive the execution and continuous improvement of LaaS operations and commercial initiatives across 17 markets in the EU, Turkey, and APAC. You will support the delivery of LaaS strategy end-to-end, contributing to go-to-market execution, pricing implementation, and operational excellence, while ensuring merchant satisfaction and customer experience. Your focus will be on operational delivery, performance analytics, and cross-functional coordination to scale LaaS adoption among restaurants and grocery retailers – strengthening foodpanda’s ecosystem and enabling merchants of all sizes to grow through reliable, on-demand delivery. What you will do Drive fast, reliable, and cost-efficient delivery performance, ensuring service levels meet restaurant and grocery SLAs. Work closely with the logistics team to identify and execute performance improvement initiatives. Partner with Product and Tech teams to ensure the right features, tools, and integrations are built to support merchant needs and drive adoption. Own KPI dashboards and performance reviews for regional LaaS operations, translating data into actionable insights. Work closely with Country MDs, Commercial, Product, Finance, Legal, and Logistics to align strategy and execution across multiple regions. Support business development activities, including expanding LaaS adoption across restaurants, grocery chains, and SMEs in the EU, Turkey, and APAC. Coordinate materials and analysis for contract discussions and partnership reviews led by the Head of LaaS. Contribute to cross-functional projects that enhance merchant experience, operational efficiency, and commercial scalability. Qualifications You have at least 5 years of work experience in operations or a high growth start-up in third party logistics (3PL), LaaS (logistics as a service), same day delivery services SQL experience is a must (intermediate) - You have strong analytical skills, ability to extract & analyze data, and presenting concise and actionable insights You have strong leadership and communication skills, work independently and are reliable You are process-oriented and data-driven You have a depth of knowledge of the internet and e-commerce sectors You are driven and ambitious You are proactive and can lead projects independently, end-to-end You are highly proficient in spoken and written English Experience working in high-volume fast-paced environment is preferred You are confident and comfortable with questioning the status quo when needed You are dynamic and adaptable to a fast-paced environment Bachelor’s or Master’s degree in computer science, mathematics, engineering, economics, or any other quantitative field (STEM) Additional Information A dynamic and challenging working environment, with an extra steep learning curve. Responsibility from day one to figure out how to solve exciting complex operational challenges. The chance to excel in a company and team where decisions are taken based on data insights. Be part of the fastest growing region in our global company, Delivery Hero. A vibrant and international team with diverse backgrounds. Growth opportunities according to your performance. Regular company and team events

Responsibilities

The Manager of Logistics-as-a-Service will drive the execution and continuous improvement of LaaS operations across multiple markets. This role focuses on operational delivery, performance analytics, and cross-functional coordination to enhance merchant satisfaction and customer experience.