Company Description
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description

This role will join the central team at Talabat, responsible for elevating the bar on the experience for our Partners. The team drives all partner-facing policies and processes, collaborating on automation initiatives, and driving programmatic initiatives to deliver accelerated and profitable growth for Talabat Partners.
The “Program Manager - PX” will act as single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner facing SOPs and processes (such as order cancellation, refund, dispute, etc.) - with the objective to increase Retention of our Partners on the platform, with higher lifetime value. The person will engage directly with multiple stakeholders across Sales, Product, Support Operations, and the regional Partner Growth team to raise the bar on Partner experience through these efforts.
The role will require dealing with constantly evolving priorities and working in a fast-paced environment. The ideal candidate will possess a blend of technical expertise, industry experience, and strong stakeholder management skills, aligning with the organization’s growth strategy to foster effective partnerships and drive innovation.