Manager-Partner Operations-Operations at EXL Talent Acquisition Team

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root Cause Analysis, Analytics, Coaching, Escalation Management, Forecasting, Staffing Management, Capacity Planning, Workforce Management, Quality Assurance, Business Intelligence, Trend Identification, Training Material Development, Process Improvement, Regulatory Compliance, Conflict Resolution, Performance Evaluation

Industry

Business Consulting and Services

Description

• Effective root cause analysis and analytics with superior attention to detail to supplement coaching methodologies to drive results to key metrices. • Handle complex escalations where engagement of multiple areas is required. • Forecast and manage staffing levels and capacities achieving target shrinkage targets, absenteeism, and attrition. • Work with Workforce Management, Helpdesk, Quality Team, Business Intelligence, and other internal groups to successfully drive service delivery. • Identify trends that will lead to improvement opportunities, including but not limited to developing and maintaining training materials creating best in class practices that are compliant to regulations, efficient, and reduce customer friction points. • Apply knowledge of the end-to-end processes and ensure adherence to bank and regulatory policies and procedures when making decisions that impact various operations and products. • Ability to directly address conflicts and escalate issues where appropriate, including managing difficult conversations with team members. • Evaluate efficiencies and identify areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness. • Align company priorities and strategies to employee metrics and goals, evaluate employee performance and progress, and strive to recognize, encourage, and improve team performance to support organizational business targets, supporting inclusive work environments. • Strong problem-solving aptitude and idea generation, with the ability to from conceptualization to execution of action plans. • Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations • Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.

Responsibilities

This role involves managing a team of Account Managers, focusing on promoting a collaborative environment and ensuring prompt, accurate client inquiry resolutions. Responsibilities also include driving value-add through analysis and insights, and providing results-driven leadership for day-to-day operations.