Manager, Patient Access at Globus Medical

Collegeville, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Support, Prior Authorization, Appeals Management, Staff Training, Quality Assurance, Data Analysis, Communication, Problem Solving, Interpersonal Skills, Compliance, Process Improvement, Project Management, Team Management, Analytical Skills, Attention to Detail

Industry

Medical Equipment Manufacturing

Description

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally. Nevro’s comprehensive HFX™ spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza®, Senza II®, Senza Omnia™, and Senza HFX iQ™ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. HFX iQ, Nevro’s latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response1.Nevro’s unique support services provide every patient with an HFX Coach™ throughout their pain relief journey and every physician with HFX Cloud™ insights for enhanced patient and practice management. Position Summary: Reporting to the Senior Director of Reimbursement, the Manager, Patient Access will lead the Patient Access organization. Delivering business insights and focusing on Customer support to provide patient access for Nevro Spinal Cord Stimulation therapy. The Manager will be responsible for providing expertise regarding the management of prior authorization and appeals activities with customers, engaging internal and external customers throughout the process. The Manager will work to implement work processes, staff training, adherence to internal policy and will provide transparent communication with internal departments. Key responsibilities include overseeing staff, analyzing payer trends, staff metrics and reporting for internal and external customers. Essential Functions: Leadership of the Patient Access team including, hiring talent, overseeing performance management, training, and development. Develop and monitor team KPIs and metrics to ensure performance goals are met and aligned with organizational objectives Lead continuous improvement initiatives to scale operations, and enhance patient, sales and provider experience as Nevro expands indications and therapies Working cross-functionally on database changes and build, including oversight on the Nevro Patient Access Portal, onboarding process, and future enhancements. Adjusting the patient access process and support information to optimize submissions. Managing the quality of patient access services through Quality Assurance and providing additional training and process improvement. Subject-matter expert and responsible for training on new therapies such as SI Joint Fusion or new indications for Spinal Cord Stimulation including workflow improvement for the team (primary point of contact with Nevro IT) and training of People Managers, Patient Access Specialists, and Senior Patient Access Liaisons. Ensuring excellent customer service and issue resolution in a timely manner for their teams. In conjunction with the broader GAMA team, keeping current on payer coverage policies and patient requirements for Nevro therapies. Synthesizing data and providing analysis and interpretation regarding prior authorization activities, internal & external customer feedback to identify opportunities. Advising senior management on status, trends, and recommended changes that may improve HFXAccess processes. Identifying staffing resource needs based on established team metrics. Ensuring compliance with company Compliance policy, in particular patient confidentiality (HIPAA) in all team practices. Able to comply with the regulatory requirements and company policy in dealing with the customer and patient confidentiality. Experience with planning and strategy development, while executing against tight timelines. Experience delivering positive leadership, without authority, to peers, senior management, and the various business units. Able to detect, identify trends and make improvements to the appeals processes for patient access. Strong interpersonal skills to influence/negotiate complex decisions and ability to demonstrate leadership as a positive advocate for communicating the mission, objectives and results of the team and building cross-functional relationships Intermediate to advanced personal computer skills and proficiency including Windows-based software (Outlook, Word and Excel). Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Qualifications: 5+ years of management/supervisory experience. B.S. Business Administration or Business Management Degree required or equivalent years of experience may be substituted for the education requirement. Excellent people management and coaching skills. Ability to work with various teams to accomplish organizational goals. Strong communication skills, both verbal and written. Analytically focused with a high attention to detail. Ability to create and maintain clear work processes. Able to multitask, handle multiple projects and prioritize workflows. Exceptional proactive and follow-up skills. Physical Demands: The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Required to sit; climb or balance; and stoop, kneel, crouch or crawl Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus Our Values: Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions. Customer Focused: We listen to our customers’ needs and respond with a sense of urgency. Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger. Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients. Equal Employment Opportunity: Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Responsibilities

The Manager, Patient Access will lead the Patient Access organization, focusing on delivering business insights and customer support for Nevro Spinal Cord Stimulation therapy. Responsibilities include overseeing staff, analyzing payer trends, and ensuring compliance with internal policies.