Manager Patient Access at McLaren Health Care

Port Huron, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Access, Leadership, Supervision, Quality Improvement, Budget Management, Staff Performance, Medical Terminology, Billing Systems, Process Improvement, Customer Service, Recruitment, Training, Cost Management, Efficiency, Time Management, Attendance Control

Industry

Hospitals and Health Care

Description

Under the direction of the Regional Director, Patient Access, the manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Access Department. This position manages the oversight and implementation of the patient access programs by identifying, planning, implementing and monitoring initiatives to improve efficiency, reduce errors, and drive towards best practice. This position will focus on improving business processes within their functional area and the overall patient accounting areas with goals of adding revenue, reducing costs, increasing efficiency, eliminating waste, defects, and other non-value added or duplicate efforts, with a continuous focus on improved customer experience. 1. Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations. 2. Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity. 3. Responds promptly, professionally and courteously to all customers’ needs. 4. Contributes to continuous quality improvement efforts and practices cost effective measures. 5. Monitors and controls staff performance to include quality, quantity and timeliness. 6. Assesses and adjusts staffing as needed and makes recommendations for departmental structure and ongoing staffing levels based on workload. 7. Interviews, selects, orients, and trains new staff. 8. Prepares, schedules, assigns work, controls attendance, maintains time records and authorizes overtime. 9. Interprets and assures adherence to McLaren Health Care and department policies, procedures and work standards. 10. Ensures that all employees adhere to department policies and procedures. 11. Assists the Regional Director in the development of the annual budget; also monitors departmental expenses monthly and addresses variances from budget as appropriate #LI-KH1 Required: Bachelor’s Degree in business management, accounting or related field Four (4) years in Patient Access or a related department. Two (2) years’ experience in a leadership role leading or assisting in all phases of effective supervision (i.e. Recruitment, performance management, training) Working knowledge of medical terminology and billing systems/software. OR High School diploma Seven (7) years in Patient Access or relevant department Two (2) years’ experience in a leadership role leading or assisting in all phases of effective supervision (i.e. Recruitment, performance management, training) Working knowledge of medical terminology and billing systems/software.

Responsibilities

The manager directs and organizes the Patient Access Department, focusing on improving business processes and patient access programs. Responsibilities include managing staff performance, implementing standardized processes, and contributing to quality improvement efforts.