Manager, Patient Access Operations at Emory Healthcare

Tucker, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Problem Solving, Customer Service, Human Relations, Time Management, Oral Communication, Written Communication, Computer Skills, Operational Analysis, Financial Analysis, Process Improvement, Patient Access, Scheduling Optimization, Epic Cadence, Mentorship, Leadership

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a-5:00p / Full Time / 40hrs Scheduling Optimization and or Epic Cadence experience is required for this position. Description JOB DESCRIPTION: Provides coordination and oversight, critical thinking, and accountability for the daily execution of patient access operations. Works directly with physicians to improve patient access to care. Analyzes organizational systems and processes and makes recommendations for improvements in patient access. Participates in and coordinates activity related to operational analysis, financial analysis, and/or process improvement initiative. Recognizes and implements solutions in an effort to rectify patient access to care deficiencies, applies PASS principles and methodologies. Proactively manages physician scheduling to reduce patient appointment wait time and improve patient access throughout. Assure visit types are optimized and followed. Assure all appointment slots are utilized appropriately. Manage overbooks appropriately to minimize impact on scheduled patients. MINIMUM QUALIFICATIONS: Bachelor's degree required, master's degree preferred and two years of experience in healthcare operations or related field required, preferably in patient access OR 7-years experience in healthcare operations or related field in lieu of a bachelor's degree OR 5-years years experience within EHC in lieu of a bachelor's degree. Graduation from the Operations Development Program (ODP) in lieu of experience requirements. Demonstrated skills in critical thinking and innovative problem solving. Demonstrated strength in customer service skills for internal and external customers. Demonstrated skills in human relations, time management, oral and written communications. Demonstrated computer skills. PHYSICAL REQUIREMENTS (Light): 11-20 lbs , 0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work environmental exposures include, but are not limited to: Blood-borne pathogen exposure. Bio-hazardous waste; Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, Environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

The manager will coordinate and oversee patient access operations, working directly with physicians to improve access to care. They will analyze systems and processes to recommend improvements and manage physician scheduling to reduce wait times.