Req #: 0000197428
Category: Leadership
Status: Full-Time
Shift: Day
Facility: Trinitas Regional Medical Center
Department: Patient Access Services

QUALIFICATIONS:

Required:
High School Diploma
Preferred:
College Degree
Minimum of 5 years Patient Access leadership experience
Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
Medical terminology and computer skills

SCHEDULING REQUIREMENTS:

Shift 8:00am-4:00pm- Hours may vary based on department needs
Monday through Friday, including weekend coverage and provides 24/7 On call support
Full-Time/ Day

Works with the Patient Access Supervisor to ensure the accuracy and integrity of all registrations and processes within the departments
Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
Supervises staff and assures all issues are addressed and patients are registered appropriately without delay
Ensures that the staffing allocations are coordinated for timely registrations of all patients
Completes regular assessment of the department to identify issues and develop processes for improvement
Responsible for monitoring all key performance indicators and creating action plans when goals are not met.
Reviews and recommends any changes to departmental policies
Provides oversight to ensure that the department functions are completed timely, accurately and in a positive manner
Communicates issues and policies to all staff members as it relates to department and ancillary areas
Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
Monitors and act upon all aspects of the Patient Access Department registration functions through the assessment, analysis of reports and related documents
Creates, implements and monitors action/work plans designed to improve metrics
Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
Provides clear communication and expectations for staff around KPI s and goals
Responsible for reviewing all patient complaints reported by the team or via the Verge System
Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence
Responsible for ensuring the accuracy of registrations which includes correcting and tracking registration errors via daily reports
Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services
Completes all other duties as assigned