Manager Patient Administration at St John of God Health Care

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

137946.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Administration Management, Team Leadership, Operational Capability, Patient Service Delivery, Clerical Pre-admission, Admission Processes, Stakeholder Engagement, Coaching, Budget Management, Workflow Optimisation, Service Efficiency, Resource Management, Stock Control, Information Management, Patient Management Systems, Funding Models

Industry

Hospitals and Health Care

Description

Your role at St John of God Berwick Hospital and Langmore Centre We are seeking an experienced and motivated Patient Administration Manager who is passionate about delivering exceptional patient service and leading high‑performing teams. You will bring strong experience in patient administration, solid operational capability, and a genuine commitment to our Mission and Values as you oversee the administration functions across both Berwick Hospital and the Langmore Centre. In this role, you will ensure all patients are fully prepared for admission by managing efficient and accurate clerical pre‑admission and admission processes. Your success will be underpinned by strong leadership, effective team coordination, and the ability to build positive working relationships with the Perth Admissions Hub, all while maintaining a consistent focus on delivering an outstanding patient experience. This position reports to the SEM Director of Finance and involves regular engagement with a wide range of hospital stakeholders to support smooth and high‑quality service delivery across both sites. The Position Provide effective management, coaching, and development for Patient Administration caregivers. Foster a positive culture with high engagement, strong communication, and professional excellence. Ensure staff have clear goals, strong performance support, and access to ongoing training. Oversee pre‑admission and admission processes, ensuring accuracy, timeliness, and a positive patient experience. Ensure patients receive funding confirmation, Informed Financial Consent, and clear guidance on any out‑of‑pocket costs. Manage daily supervision, workflow optimisation, and service efficiency. Manage departmental budgets, resources, and stock control. Lead the preparation and management of operating and capital budgets. Oversee information management within the Patient Administration System. Partner closely with the SJGHC Patient Admissions Hub to achieve seamless service delivery. Build strong relationships with internal and external stakeholders. Communicate effectively with patients, caregivers, and clinicians to ensure a high‑quality service environment. You will have a minimum of 5 years’ experience working in Patient Administration Services, with a strong understanding of administrative procedures, patient management systems and funding models within a private hospital environment. To succeed, you will bring proven experience in managing human and material resources, supported by strong coaching and mentoring skills to build effective and high‑performing teams. Demonstrated capability in the management and administration of budgets will be essential in this role. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $124,196 to $137,946 per annum, plus 12 % superannuation Permanent full-time role Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation A welcoming & supportive culture Discounts on hospital services & private health insurance Option to purchase up to two weeks of additional annual leave Dynamic role in multidisciplinary team For enquiries contact Danny Antonopoulos - Director Finance on 03 8784 5025 If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us.

Responsibilities

The Manager will provide effective management, coaching, and development for Patient Administration caregivers while fostering a positive culture of high engagement and professional excellence. Responsibilities include overseeing pre-admission and admission processes, ensuring accurate funding confirmation and financial consent, managing departmental budgets, and optimizing daily workflow and service efficiency across both hospital sites.