At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

JOB DESCRIPTION:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine .
We are seeking a highly organized and detail-oriented Patient Engagement Strategy Manager to be located in either Springhouse, PA or Titusville, NJ.
The Patient Engagement Strategy Manager will oversee end-to-end management of Clinical Trial website including intake and collaborating with stakeholders for inputs, initiating necessary action for website creation, providing communication back to stakeholders, project planning and decommissioning relevant websites. This role will drive standardization, enhanced user experience, stakeholder alignment, and continuous improvement to ensure efficient digital operations of Clinical Trial Website. If you thrive in a fast-paced and cross functional environment, and have a digital operations background, we’d love to hear from you.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree is required, preferably in a scientific or health-related field
• Minimum of 3 years of relevant experience in digital operations related to clinical trial at a trial institution or with a pharmaceutical company and/or CRO and experience in compliance operations, workflow systems and platforms
• General knowledge of clinical trial adjacent digital operations, ICH GCP and regulatory environment
• Proven experience in process management, preferably in digital operations, life sciences, or a regulated industry
• Excellent written and verbal communication and negotiation skills, with a demonstrated ability to communicate with and collaborate with stakeholders across matrix organizations
• Knowledge of GxP, GDPR, or other regulatory frameworks is a plus
• Analytical mindset to identify patterns and promotional drivers
• Ability to manage multiple stakeholders and vendors, directing work and general management of the resources
• Demonstrated proficiency with Microsoft, Excel, Office suite, Veeva Vault VTMF and other technical platforms

Preferred Skills :

• In-line marketing or agency experience will be highly desirable

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

• Own the workflow from intake requests (new trials, updates) through delivery, including build-to-production and decommissioning.
• Standardize and document processes to ensure scalability and repeatability.
• Serve as the primary liaison between business stakeholders (PSE, Legal, Compliance), external vendors (translation services, development agencies), and internal teams (IT, IDAR).
• Ensure vendor deliverables meet quality standards and adhere to agreed-upon SLAs.
• Manage localization workflows, ensuring accurate and timely translations for global trials.
• Streamline internal legal, regulatory, and compliance review cycles.
• Prioritize and maintain intake backlog based on trial urgency and business impact.
• Forecast volume and resource needs on a quarterly basis.
• Track and report KPIs (e.g., intake-to-live time, error rates, vendor performance).
• Identify and implement process optimizations, including automation opportunities.
• Enforce decommissioning protocols for expired trial sites, ensuring adherence to data privacy and regulatory requirements.
• Conduct audits of production environments to identify and remove outdated content.
• Organize relevant forums for the successful intake, prioritization, and deployment of study related website.
• Other duties as assigned.