Job Description:

WHY JOIN US?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

• Select, orient, educate, and provide overall supervision and mentorship of assigned Ontario Health atHome employees including team assistants and care coordinators utilizing performance management, coaching, and exercising progressive disciplinary measures when necessary
• Ensure staff access and utilization of all available resources to maximize efficiency in the provision of service to patients including information and referral, assessment and linkage/access to community services and options
• Act as a resource to staff and assist in problem solving, ethical dilemmas and dealing with complaints/concerns to facilitate the best possible resolution
• Assist staff in change initiatives such as automation, reform measure implementations, and service provider transitions, etc.
• Work with colleagues to review and assign appropriate workload and adjust staffing to ensure efficient Ontario Health atHome operations
• Identify key elements for the success of staff in their job responsibilities and provide education and support in the development of identified core competencies
• Promote care coordinator effectiveness by participating in care conferences and other patient focused supports (e.g. LTCH processes, hospital complex discharge rounds, ALC rounds, etc.) supporting all activities related to patient access and flow in collaboration with hospital and community partners.
• Foster ongoing development and education of staff, including identifying individual staff learning needs and recommending educational learning paths
• Take a proactive approach to promoting positive morale
• Escalate appropriate organization or individual issues when required
• Implement reform initiatives and support staff while endorsing a flexible approach within the fast-paced work environment
• Be an effective and active participant in business process analysis and change management initiatives
• Promote constructive and collaborative working relationships through professionalism and positive promotion of Ontario Health atHome internally and externally
• Maintain current knowledge of all relevant legislation
• Regularly review management reports for a variety of purposes including assisting in data integrity adherence, resource allocation strategies, case costing analysis, supply and equipment usage, service utilization trending and analysis, and market allocation compliance
• Interpret and explain Ontario Health atHome services and community supports to patients, family members, physicians, and the public
• Contribute to the development and utilization of performance measurement and monitoring systems for areas of responsibility and for the organization
• Interpretation and application of the ONA and CUPE collective agreement
• Health and Safety responsibilities as set out in Occupational Health and Safety Framework Policy
• On-call duties related to area of responsibility
• Other duties as assigned