Manager, Payments Consulting at American Express Company South Africa

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Processing, Point Of Sale Technology, Emerging Payment Technologies, Business Analysis, Presentation Skills, Project Management, Solution Implementation, Relationship Management, Consultative Services, Market Insight, Technical Issue Resolution, Stakeholder Engagement, Innovation Advocacy, Customer Focus, Sales Support, Complex Initiative Leadership

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Payments Consulting team sits within the Global Strategy, Operation & Performance organisation in Global Merchant Network Services. The team are subject matter experts on payment acceptance technologies and processes and plays a vital role in driving the success of the Global Merchant Services business. Key responsibilities of this role include: Manage payment processing relationships with managed Merchants, Third Party Processors (TPPs) and external partners & vendors. Providing market insight, consultative services and support to American Express internal Acquisition, Client Management and external partners/merchants, this includes identifying and implementing suitable products, services, and solutions to fulfill merchant or processor requirements, while keeping in line with American Express goals. Develop and manage partnership with third party payment processers, terminal owners, and solution partners. Manage the planning and delivery of payment products and solution enablement for partners/merchants that drive premium economics and a better card member POS experience. Resolve escalated technical payments issues, by leveraging your strong internal and external networks, to the expectation of customers and the business. Be the internal voice of our processing partners and large merchants, and along with your in-depth knowledge of local market payment technology trends and regulation, advocate for innovation and product improvements that add value to our customers and support business goals. Qualifications: Understanding of merchant acquiring payment processing, point of sale technology and emerging payment technologies (for example, PCI, 3D Secure, Mobile, Tokenization and QR). And the ability to translate and articulate complex issues, processes, and products in a simple, non-technical manner. Enthusiasm and passion for payment technology, including curiosity to know how things work. Internal stakeholders and external business and relationship management, including demonstratable experience in engaging, influencing, and driving multiple parties to a common goal. Experience in supporting Sales teams, particularly the ability to understand customers/partners’ business objectives and finding solutions to meet the needs. Proficiency in business analysis, delivering presentation and demonstrations. Project management and solution implementation experience with a proven record in leading complex initiatives/projects and driving results. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Manage payment processing relationships with merchants and external partners while providing consultative services and market insights. Advocate for innovation and product improvements based on in-depth knowledge of payment technology trends.