Manager, People Experience & Services (12 Month Parental Leave Cover) at Victoria University Minimal

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

138314.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Service Design, Stakeholder Engagement, Complex Case Management, Team Leadership, Strategic HR Advice, Data-Driven Insights, Continuous Improvement, Design Thinking, Service Improvement, Operational Excellence, Mentoring, Coaching, Policy Compliance, Training, Workshops, Governance

Industry

Higher Education

Description

About Us: At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. About the Role: As the People Experience Portfolio Manager, you will lead the co-design and delivery of positive, customer-focused people experiences across the employee lifecycle. You will provide thought leadership, high-level HR advisory support, and data-driven insights to enhance People & Culture (P&C) services. You will also champion design thinking, service improvement, and operational excellence while fostering strong stakeholder relationships across the University. Salary: HEP 9 $132,942 - $138,314 — Plus Superannuation 17% Contract Type: Full time, Fixed Term (Parental leave cover – 12 Months) Hours per week: 36.75/1.0FTE Location: Hybrid 3:2 - Footscray Park Campus About You: You are an experienced HR leader with strong capability in HR service design, stakeholder engagement, complex case management, and leading teams in fast-paced environments. You are highly skilled in providing strategic HR advice, using data and insights to inform decisions, and driving continuous improvement across people services. The University is a Child Safe organisation. You will be required to hold a current Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment. About The Team The People Experience and Services team is a collaborative and customer‑focused group within People & Culture, dedicated to delivering high‑quality HR services that enhance the employee experience across VU. Working closely with HR Business Partners, functional specialists, and people leaders, the team uses design thinking, data insights, and continuous improvement to drive service excellence and support the University’s strategic priorities. Key Duties An example of your responsibilities or duties you may perform will include: Lead delivery of high-quality, customer-focused P&C services across the employee lifecycle. Oversee help desk operations, workflow triage, and service prioritisation. Deliver reporting, insights, and SLA performance dashboards for senior leaders. Drive design-thinking principles through service and process redesign. Provide specialist HR advice and manage complex HR cases. Mentor, coach and develop P&C advisors and specialists. Support legislative updates, audit actions, and policy compliance. Produce business requirements, process documentation, and data/process maps. Lead training, workshops, governance groups and improvement initiatives. Why Join Us: VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Jobs at VU Webpage How to Apply: To view the Position Description, click here: Position Description - Employee Experience Portfolio Manager Applications must be submitted as a single document comprising: A cover letter Your curriculum vitae/resume Your responses addressing all selection criteria located in the position description Why Join VU VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage Our Commitment to Protecting Country Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. Our Commitment to Progressive Inclusivity VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio-economic backgrounds. We strive to reflect the communities we serve and foster an inclusive, respectful, and supportive environment where everyone feels they belong. We are proud to be a WGEA Employer of Choice for Gender Equality. Our Commitment to Inclusive Recruitment VU is committed to providing a positive and barrier-free recruitment experience. If you require adjustments at any stage of the recruitment process, including accessible formats of documents, please contact us at inclusivecareers@vu.edu.au or call (03) 9919 5999.

Responsibilities

Lead the delivery of high-quality, customer-focused People & Culture services across the employee lifecycle. Oversee help desk operations, deliver insights and performance dashboards, and drive service improvement initiatives.