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At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Reporting to the Sr. Director of People Operations North America and EMEAI, this role will be responsible for ‘end to end’ Leave of Absence HR Shared service delivery across North America including service performance, compliance, and continuous improvement. Collaborate with peers, partners, and other key executive stakeholders to develop and execute the transformation of our LOA HR services while promoting a positive employee experience. Manage vendor relationship with our leave of absence service providers in US and Canada.

AMERICANS WITH DISABILITIES ACT (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
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LEAVE OF ABSENCE RESPONSIBILITIES:

• Ensure the organization is compliant with federal, state/provincial, and local leave requirements in the United States and Canada; stay up to date on evolving legislation and recommend, communicate, and implement changes when necessary.
• Manage the leave vendor relationship, including monitoring vendor performance.
• Work in partnership with leave vendor to perform ongoing compliance checks, ensuring all policies and procedures are being implemented appropriately.
• Oversee and monitor leave administration processes and tasks handled by the HR Service Center and leave administration vendor.
• Continuous improvement of the LOA process and employee experience, identify inefficiencies and opportunities, develop solutions and drive implementation with vendors
• Monitor and analyze trends related to employee inquiries and feedback; improve processes and develop innovative, alternative solutions to deliver a frictionless employee leave experience.
• Create and maintain clear, comprehensive, and effective leave resources for employees and managers, which includes owning and driving statutory leave policies where applicable in partnership with Benefits and Legal team.
• Serve as Subject Matter Expert for HR initiatives that may involve an employee leave of absence component.
• Partner with Benefits team on legislative or company sponsored leaves to ensure smooth implementation across our HR Services vendor, LOA vendors, HR Partners and employees
• Serve as mentor and subject matter expert in the areas of leaves and accommodations for other HR team members and peers
• Serve as a point of contact for escalated and/or complex employee leave issues in order to provide optimal employee experience; utilize expert communication skills to ensure employees and managers clearly understand leave policies and practices as needed.

PEOPLE OPERATIONS/EMPLOYEE EXPERIENCE RESPONSIBILITIES:

• Support People Solutions NA team on Tier 3 resolutions with backup support when needed from both general employee population as well as HR business partners and COEs
• Become familiar with our HR programs and policies to provide response and support on a variety of HR related programs such as benefits, leave, disability programs, reimbursement programs, unemployment, workers’ compensation, etc.
• Lead project planning and project management to deliver special project