Manager – PFS Sales Incentive Management & Governance at HLB

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sql, Data Management, Data Analysis, Incentive Administration, Process Improvement, System Maintenance, User Acceptance Testing, Compliance, Risk Management, Communication, Collaboration, Adaptability, Governance, Claw-backs, Uat

Industry

Financial Services

Description

If you are looking to excel and make a difference, take a closer look at us… Functional (job responsibilities) A) Functional Responsibilities Administer and maintain the HLB and HLISB Incentive modules within the system, ensuring timely and accurate payout processing across Secured Lending, Unsecured Lending, Mortgage, Deposit, and Credit Insurance. Manage day-to-day incentive program operations, including responding to sales staff inquiries, processing appeals via e-forms, and executing claw-backs in line with Bank Disciplinary Committee decisions, while coordinating with colleagues to ensure consistent coverage. Prepare and update monthly incentive dashboards for Business Units, highlighting abnormal trends and providing routine analysis of sales channel productivity and scheme performance. Generate and deliver MIS reports using SQL programming to support management with relevant operational data. Support the smooth functioning of the Incentive system, including routine maintenance, User Acceptance Testing (UAT) for system enhancements, and coordination with system support teams and vendors. Contribute to process improvement initiatives, streamlining incentive workflows to enhance efficiency, accuracy, and compliance, while sharing knowledge and supporting junior colleagues in adopting improved practices. B) System Automation and Process Improvement Responsibilities Assist in enhancing existing Incentive System and automating manual incentive schemes, reducing manual intervention while contributing to deployment planning and improved operational efficiency. Compile and analyse data from stakeholders, business units, and sales channels to provide input for aligning incentive processes with automation requirements. Support and participate in system testing activities eg: UAT, health checks and system cut-over sessions), ensuring operational readiness throughout the project lifecycle. Provide post-launch operational support to maintain smooth functioning of new systems, enhancements, and modifications on production platforms. Coordinate with business units, IT, HR, and vendors to manage system-related tasks, track progress, and resolve issues, ensuring effective communication and planning alignment. Project deployment C) Compliance Responsibilities Ensure incentives are processed accurately and on time, with all supporting documents and management approvals properly documented for audit trail purposes. Ensure incentives are processed accurately and on time, with all supporting documents and management approvals properly recorded to maintain a complete audit trail. Assist in the Risk and Control Self-Assessment (RCSA) exercise, supporting compliance monitoring and reporting. Identify, report, and mitigate operational risks, safeguarding compliance and maintaining integrity of incentive processes. Contribute to planning improvements by aligning compliance requirements with operational workflows to strengthen audit readiness and control measures. Experience Proficiency in SQL scripting. Proficient in managing large datasets with accuracy and efficiency to support data-driven business decisions. Strong analytical expertise in interpreting complex data and generating actionable insights. Effective communicator and collaborator, skilled in working across diverse teams and cross-functional environments. Proven ability to thrive in dynamic settings, contributing to team success through adaptability and cooperation. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

Responsibilities

This role involves administering and maintaining incentive modules for various lending and insurance products, ensuring accurate and timely payout processing, and managing daily operations like inquiry responses and appeals. The manager will also prepare monthly incentive dashboards and generate MIS reports using SQL to analyze sales productivity and scheme performance.