DESCRIPTION:

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Mission Statement:

• We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

• To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

• In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

POSITION SUMMARY:

The manager is accountable for applying positive managerial strategies to promote greater organizational commitment among
employees. Is responsible for the operations and management of the unit/service assigned, as well as, the facilitation of quality patient
care throughout the organization. Works independently and interdependently within the hospital network to accomplish efficient, cost
effective, quality patient care. Supports and promotes the vision, mission, and strategic plans of SJHHC.

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

Bachelors or Masters degree in an appropriate discipline with three to five years progressive experience in the field. Advanced degree
is a plus/requirement, depending on specific service needs and/or requirements. Ideally the candidate will have three to five years of
supervisory experience. Or an AAS degree in an appropriate discipline with six plus years progressive experience in the field will be
considered based on specific department needs and/or requirements. Certification/licensure as required by regulatory agency.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of
expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Strong written and oral communication skills. Strong interpersonal, motivational and conflict resolution skills. Strong participatory
management, team building and administrative skills. Broad based knowledge of related regulatory compliance requirements.
Experience with capital expenditure and budgeting preferred.
LEAD, Core to be completed within twenty-four months.

CAREER PATH:

Director
General Performance Criteria: Manager

Expectations

• ES = Employee Survey Question Exceeds Meet Below

Leadership:

• Creates atmosphere of mutual respect, trust, and support.
• Demonstrates evidence of inspiring shared vision and teamwork.
• Expresses self as a professional role model to staff and others.
• Fosters working relationships with other services, staff, and physicians.
• Employs conflict management skills
• *ES Accessible and approachable; manages by “walking around” within

designated area of responsibility.

• Maintains expert knowledge of unit operations and functions.
• Functions in consulting role for assigned area/service.
• Acquires new knowledge regularly, and shares knowledge freely and

appropriately.

• Facilitates open communication that allows discussion and exploration

of alternative points of view.

• *ES Demonstrates evidence of asking for, responding to, and following

up on staff input and feedback.

• Provides opportunity for staff involvement and participation in

decision-making and performance improvement activities.

• *ES Acts as a staff advocate, communicating staff needs, desires, and

recommendations to upper management.

• Communicates information as provided for by Administration in a timely

accurate manner.

Human Resource Management:

• Skillful at interviewing and hiring person(s) to meet the needs of the

service that will contribute to the units success.

• Employs coaching strategies to enable employee(s) to work within job

description and make decisions to support patient care.

• *ES Provides direction and challenges employee to reach full potential;

promotes staff accountability.

• Completes and properly submits performance appraisals by established

review date.

• Demonstrates evidence of utilizing appropriate disciplinary action(s) for

inadequate performance, including attendance; completes and files appropriate

documentation.

• Develops specific action plans to improve employee performance.
• Provides employee(s) with meaningful recognition, praise, and thanks.
• *ES Establishes fair and equitable staff scheduling practices.

Fiscal Responsibilites:

• Participates in preparing a realistic yearly budget, to include revenue,

personnel, supplies, capital equipment, and other operational expense projects.

• Adheres to cost effectiveness/cost analysis in recommendations of products

and/or practice.
General Performance Criteria: Manager
Expectations

Exceeds Meet Below

• Performs critical analysis of every vacant staff position to determine

if current workflow and. Or patient volume requires replacement.

• Conducts analysis of the financial performance of a current or proposed

service/procedure and makes appropriate recommendations for inclusion/

exclusion.

• Prepares capital purchase/staffing proposal.
• Monitors employee time worked to maximize productivity.
• Reviews monthly Responsibility Report; able to justify variances and/or

take steps to resolve budget variances if not related to increased volume.

• Monitors charging/money allocation activities for adherence to corporate

compliance regulations and unit specific procedures.

• Demonstrates evidence of addressing process impediments within unit

and/or with other services to promote efficiency and effective utilization
of resources.

Performance Improvement/Risk Management

• Monitors unit activities for compliance with hospital policies and procedures.
• Maintains an organized and safe work environment; demonstrates safe practices.
• Maintains readiness for compliance with regulatory agencies.
• Saves and stores required unit documents and statistics.
• Promotes best practices in patient care delivery; investigates incidents

and complaints, and takes appropriate action in a timely fashion.

• Participates in the planning and/or development of unit/division PI

initiatives.

• Reviews customer service survey results, monitors trends and identifies

improvement opportunities and implements appropriate strategies.

• Responds appropriately to internal/external customer feedback, striving

for service excellence.

• Involves staff in the improvement process, ensuring that they have input

in recommending improvement and maintaining best practice performance.

Researcher:

• Participates in Performance Improvement and Monitoring.
• Applies current concepts and findings from research and/or

studies to practice.

Pay Range: $29.30-41.40 based on experience and location

• Purpose

Purpose

• Job Description Purpose

Job Description Purpose

promotes staff accountability.

• Completes and properly submits performance appraisals by establishe