Manager – Planning and Customer Service at QuidelOrtho

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Leadership, Operational Recovery, Supply Planning, Inventory Management, Cross-Functional Collaboration, Stakeholder Management, Reporting, Mentoring, Compliance, Corporate Ethics, Problem Solving, Performance Tracking, Demand Planning, Logistics Coordination, Customer Communication, Governance

Industry

Medical Equipment Manufacturing

Description

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Customer Service Leadership (Primary Focus) Drive customer order On-Time & In-Full (OTIF) & LIFR performance and enable operational recovery Lead the India S&OE discussion Lead Lot Mortgage fulfillment and documentation with Regulatory & Logistics Maintain proactive customer communication on delivery schedules, delays & escalations Drive reduction in customer complaints via RCA + CAPA governance Manage labeling and customs clearance performance Maintain customer experience dashboards & governance Supply & Inventory Planning (Secondary Focus) Generates, reviews Net Demand Requirements for India lot mortgages. Align with Regional Planning Team to finalize Net Demand 3–4 month horizon Validate Gross Demand with Sales & Marketing including NPI sign-offs Optimize inventory availability and reduce scrap / write-offs / SLOB Ensure strong governance of stock visibility, open orders, backorders Support replenishment planning for Lot Mortgage requirements, availability at the Distribution Centers Collaboration & Stakeholder Management Cross-functional alignment with Commercial, Logistics, Regulatory, and Global Planning Teams Represent India in WW Planning & Customer Service calls Reporting Join Regional meetings to represent the India region for weekly/bi-weekly/monthly status updates & review. Ensure accuracy and completeness of S&OE reporting Publish CS metrics, OTIF dashboards & performance tracking Self-Development Mentor and develop team capability on CS excellence & planning tools Demonstrate strong compliance, corporate ethics & operational discipline Corporate Ethics and Standards Contribute to the achievement of health & safety goals. Manage business within ethical standards. Actively support corporate policy and ethics leading by example. Key Leadership Attributes: Instills Trust - Maintains integrity and professional code of conduct. Customer Focus- Follows up with customers to ensure problems are solved. Drive Results- Sets high standards for own performance. Situational Adaptability- Demonstrates flexibility of responses to different situations. Collaborates- Shares information with others so there are no surprises QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Return to Job Search Important: Don’t see a current job opportunity that is just right for you? Take 2 minutes and create a custom job alert which will notify you when we post a position which matches your interests. It is quick and easy and will make your career search easier. or Visit the QuidelOrtho to learn about our solutions, products, and services. QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com US QuidelOrtho EEO and AAP Policy Statement US Equal Employment Opportunity Posters

Responsibilities

The Manager will drive customer order performance and lead discussions related to supply and inventory planning. They will also manage customer communication and ensure compliance with corporate ethics and operational standards.