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Manager PMO (UAEN) at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Program Management, Change Management, Cross-Departmental Alignment, Customer Experience, Hospitality Management, Aviation Knowledge, Agile Methodologies, Waterfall Methodologies, Stakeholder Communication, Matrix Management, Portfolio Reporting, Guest Experience Trends, Hospitality Innovation, PMP Certification, PRINCE2 Certification, Agile Certification

Industry

Airlines and Aviation

Description

Ensure portfolio governance through structured business case evaluation, prioritization frameworks, and executive reporting to align with Etihad's customer experience objectives. Establish and continuously improve PMO standards, methodologies, and tools—adapting both waterfall and agile approaches depending on the initiative. Facilitate change management processes and ensure cross-departmental alignment for smooth implementation of new guest-facing products and services. Bachelor's degree in Business Administration, Hospitality Management, Aviation, or a related field; a Master's degree is preferred. 7-10 years of experience in program or project management, preferably within the aviation, luxury hospitality, or travel sectors. Proven track record of managing large-scale customer experience, hospitality, or service delivery programs in a matrixed, multinational environment. Certification in project/program management methodologies such as PMP, PRINCE2, or Agile (Scrum, SAFe) is preferred. Demonstrated ability to communicate effectively with C-level stakeholders and manage cross-functional teams. Strong understanding of airline operations, guest experience trends, and hospitality innovation. Proficiency in portfolio reporting tools (e.g., Power BI, Smartsheet, or other PPM platforms) is a plus.

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Responsibilities

Ensure portfolio governance through structured business case evaluation and executive reporting to align with customer experience objectives. Facilitate change management processes for the implementation of new guest-facing products and services.