JOB DESCRIPTION

We are looking for a high performing individual to join our Payments CIO Demand and Engagement Team, within COO, as a Portfolio Manager & Operations.
Working with a set of direct and matrix stakeholders, you’ll support our commitments, by actively managing demand that comes into the Payments CIO front door process and support the sequencing of our outcomes against our roadmaps of change.
You’ll do this by qualifying demand from the Business, Strategic Programmes & our Run Areas, which will in turn facilitate the shaping of complex, broad ranging business plans & strategies for critical work across our area. You will be responsible for leading on impact assessment work of new demand, making sure the work and definition of done is understood, to support our Delivery colleagues getting the work scheduled for execution.
You’ll work closely with delivery colleagues to understand what demand they can service, ensure they are able to set appropriate milestones to give us (and our stakeholders) confidence that key initiatives are going to deliver their planned outcomes, whilst understanding & identifying potential knock-on impacts to delivery, through unexpected demand.
Identifying demand trade-offs and managing complex, sometimes difficult conversations with stakeholders will be key to both your and our overall success.
It is important that you have the ability to build a strong network, as naturally, Payments touches many areas of the Society, and you’ll need to draw on these connections to support our outcomes.
Since this is a role that requires facilitation and influence, we are looking for someone with very strong communication skills, influencing skills and strong written skills that has the demonstrable experience at this level.
This is a new role within the Payments CIO area, which has the responsibility for the design, build and operation of IT solutions that underpin our Payment applications.
This role is crucial to supporting our ongoing ambitions, which will see us modernise our technology estate, and provide even better outcomes and service for our customers & colleagues.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

WHAT YOU’LL BE DOING

You will be the first port of call for all demand into our area (primarily for Cheques) but also support demand across our other Payment types as well. This could be new demand, away demand, or regulatory demand. Regardless of its type, you will be sequencing and managing requests for our services, in conjunction with your delivery stakeholders to support delivery.
Typically, you will be working closely with Business Analysts, Customer Journey Managers, Project Managers, Engineers and Architects to facilitate demand decisions.
You will be proactively engaging and collaborating with your stakeholders to understand their priorities and how we can maximise the value that we deliver to our customers, as well as being a key point of contact for them regarding key deliveries, providing updates on progress and working with delivery colleagues to help resolve issues when they arise.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes