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Manager, Process & Automation at Delivery Hero
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations Excellence, Process Design, Automation, CRM, Ticketing Systems, AI Workflows, SOP Development, Vendor Management, Data Analysis, Governance Framework, Problem-solving, Project Management, Workflow Optimization, Quality Assurance, Strategic Planning

Industry

technology;Information and Internet

Description
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys. Major responsibilities Design ,maintain and own SOPs across Longtail post graduation vendors Build and manage vendor handover and quality gates (Incubation → Growth) Design AI and tool-based workflows for vendor management and zombie recovery Translate commercial and analytics strategy into executable workflows Eliminate manual work and reduce cost-to-serve Ensure process consistency across 16 markets and hubs Build governance framework (controls, escalation matrices, audit loops) Success metrics Reduction in manual work and handling time Process adoption and compliance Improvement in vendor experience and activation speed Cost-to-serve improvements % automation of key workflows Qualifications 5–8+ years in operations excellence, process design or automation Experience working with CRM, ticketing systems and AI workflows Strong execution and problem-solving mindset Experience building automation using CRM workflows,, AI copilots, or internal scripting Comfort working with data teams to build automation triggers
Responsibilities
The manager will design and maintain scalable SOPs and AI-driven workflows to optimize vendor management and reduce manual operational costs. They are responsible for ensuring process consistency across 16 markets while building robust governance frameworks and audit loops.