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Manager , Process Support Engineer - EPI at Applied Materials

Hsinchu, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Engineering, Technical Support, EPI Products, Team Management, Customer Support, Troubleshooting, Installation, Training, Financial Forecasting, Cross-Functional Projects, Liaison, Operational Quality, Demonstration, Joint Development Programs, Equipment Repair, System Maintenance

Industry

Semiconductor Manufacturing

Description

Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications. Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system. Responsible for training and certification of PSEs into their areas of assigned responsibility Responsible for demand planning and financial forecast of activity Master's degree in Chemistry, Physics, Materials Engineering, Electrical Engineering, Optoelectronics, or related field Minimum 10 years of experience in semiconductor process engineering or technical support, with a strong focus on EPI products and technologies Proven track record of working with TSMC as a key customer Demonstrated leadership and team management skills, with experience in driving cross-functional projects Fluent in English and Mandarin

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Responsibilities

The manager drives the adoption of new technology at customer sites and manages a team that provides customer support through installations and troubleshooting. They also serve as a liaison between the customer and the business unit, ensuring effective communication and solution delivery.