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Manager, Process Support Engineer - MDP at Applied Materials

Hsinchu, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Engineering, Technical Support, Customer Support, Troubleshooting, Service, Repair, Leadership, Team Management, Cross-Functional Projects, Installation, Training, Certification, MDP Products, Semiconductor, Optoelectronics, Integration Requirements

Industry

Semiconductor Manufacturing

Description

Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. Manages PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. Checks and approves operational quality of system equipment. Instructs Junior PSEs and customers in the operation and maintenance of the system. Oversee training and certification of Junior PSEs into their areas of assigned responsibility Master's degree in Chemistry, Physics, Materials Engineering, Electrical Engineering, Optoelectronics, or related field Minimum 10 years of experience in semiconductor process engineering or technical support, with a strong focus on MDP products and technologies Proven track record of working with TSMC as a key customer Demonstrated leadership and team management skills, with experience in driving cross-functional projects Fluent in English and Mandarin

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Responsibilities

Serves as a liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. Manages PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.