We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

NOT SURE IF YOU QUALIFY? THINK ABOUT APPLYING ANYWAY:

We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

INCLUSION & EQUAL OPPORTUNITY EMPLOYMENT:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

OUR COMMITMENT TO YOUR EXPERIENCE:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.
Job Requisition ID: 6876
EoE/M/F/Vet/Disability

LI-MM1

• Solution Development: Develop and articulate the solution offering and value proposition for customer-facing B2B procurement solutions, ensuring they meet the needs and expectations of customers and deliver a reliable and accurate procurement experience with Softchoice.
• Escalation, conflict management, and problem solving: Issues can arise in multiple places from product setup, portal administration, access and permissions, portal configuration, payload mapping (cXML), transaction processing, and failure to adhere to processes and training issues. As an expert in procurement processes you will lead cross-functional problem solving efforts and expedite solutioning and resolution of issues.
• Team Leadership: Provide leadership to a team of direct report(s) including mentoring and developing team members and fostering an engaged culture. Manage and allocate resources effectively, ensuring the team is adequately resourced and equipped to meet project and customer demand.
• Customer Relationships and Solutions: Act as the main point of contact and trusted advisor to high profile Enterprise customers regarding B2B procurement. Drive solutions with customers through discovery calls and be available as a point of contact for issue resolution. Understand procurement processes from both buyer and supplier perspectives, ability to assess business needs and pain points, and guiding customers towards suitable procurement solutions.
• Customer Integration Growth: Drive an increase in the number of integrated customers and improve project turnaround time from intake to deployment, ensuring timely and effective integration projects for our customers. Demonstrate impact (e.g. productivity savings, FM Growth, customer retention etc.) through KPI tracking.Project Management: Oversee customer integration projects from planning to deployment, continuously improve processes to drive turnaround and enhance customer satisfaction.
• KPI Framework: Create and monitor a comprehensive KPI framework to measure the success and effectiveness of procurement solutions program, continuously monitor these metrics to drive continuous improvement. Keep accurate records of network invoices. Understand network and transaction costs. Provide insights on spend, cost to serve, and per-customer costs.
• Future State Road Map: Build a strategic roadmap for the future state of customer integration processes, using data and market analysis to size ROI and identify opportunities for enhancing customer value.
• Sales and Customer Enablement: Advise, strategize and educate the Sales team on procurement solutions, enhancing their awareness and understanding of the benefits to both Sales and Customers. Develop and maintain customer facing marketing and reference materials, such as API Catalogs, solution presentations and web marketing content to support and drive procurement solutions.Create and manage a document repository to maintain comprehensive records of customer integrations, ensuring easy access and reference to future projects.