DESCRIPTION

JOB TITLE: Manager, Product Development - On-Board Fare Systems

The role is also responsible for managing cross-functional teams assigned to design, build, and maintain one or more product lines. Various products, including, but not limited to:

• Corp Finance/ Capital Planning & Budget
• Legal, Risk & Safety
• Enterprise Asset Management
• Workforce Products (Payroll, Pension, Timekeeping, Recruitment)
• Employee Experience
• Platforms/Back-End Operations/DBA
• Bus & Paratransit
• Scheduling Crew Pick
• Transportation Intelligent Systems, Train Control
• B&T Products
• Customer Experience
• Revenue Fare Collection

Responsibilities:

• Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives
• Oversees staff workload and quality of work, addressing performance issues when needed.
• Possesses knowledge in a core IT discipline and a broad understanding of related domains.
• Implements the product vision and strategy into the product development team’s work.
• Identifies potential risks to the product and develops mitigation strategies. Escalates risks to leadership as needed.
• Manages product initiatives to be completed on time and within budget.
• Manages through change, including the ability to adapt to shifting priorities and market conditions.
• Translates strategies and policies into operational plans, ensuring alignment with company objectives.
• Delivers monthly or quarterly results, with performance subject to regular review against targets.
• Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies.
• Ensures team compliance with governance processes and adherence to technology architectures and methodologies.
• Develops, manages, and monitors system support processes to maintain product quality and sustainability.
• Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization.
• Manages day-to-day operations and motivates team(s) to achieve results; may be responsible for a budget. Manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives.
• Supervises a professional team of IT staff in its selection, adoption, development, and support of one or more product lines through all stages of the product lifecycle, from ideation, definition, prototyping, design, validation & testing, launch, run stage, and eventual product retirement.
• Monitors and manages team activities and deliverables for adherence to relevant enterprise and departmental resource, technology, and operational governance/approval processes, and departmentally spanning technology architectures, models, methods, and tools.
• Analyzes and monitors the effectiveness and efficiency of product(s), and develops, proposes, and implements improvement strategies.
• Develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging technologies, and high impact regulatory changes.
• Performs other duties and tasks as assigned.
• Observes the work performed by contractors.
• Reviews invoices and approves them if the work meets contractual standards.
• Addresses performance issues with contractors when possible.
• Escalates issues to other parties as needed