Manager, Product Experience, Destination Experiences

at  Royal Caribbean Group

THIS POSITION IS ON – SITE IN OUR ROYAL CARIBBEAN HEADQUARTERS 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
The Royal Caribbean Group’s Celebrity Onboard Revenue Operations Team has an exciting career opportunity for a full time Manager Product Experience Destination Experiences reporting to the Director Destination Experiences

POSITION SUMMARY

The Manager Product Experience on the Destination Experiences team is accountable for developing the long-term strategy and action plan for delivering over 3000 tours to the brand’s guests This will entail creating the product positioning and communication plan for all destination experiences as well as the model for how the brand partners with third party tour operators Additionally the role will entail creating a strategic plan to deliver various destination focused products that are not only revenue optimal but also enhance the overall guest experience
Celebrity’s guests always expect exceptional service and a seamless experience whether on our ships or at the destination The Manager will help achieve this by evolving the way in which this experience is delivered from when guests are searching for their vacation to the second they get back on the ship from their tour This will include various projects from guiding the creation of digital tools to working with our operational teams on the best way to improve guest experience
This Manager will be part of a high-performing team responsible for one of the top producing revenue-generating businesses for the brand Reporting to a Director or Senior Director of Destination Experiences the Manager of Product Experience will lead a small team of direct reports The ability of this individual to drive decisions and deliver results through effective strategic planning communication skills process expertise and project management will have a considerable impact on the success of the brand’s long-term destination experience revenue-generating business

QUALIFICATIONS KNOWLEDGE AND SKILLS

Bachelor’s degree in related discipline or equivalent directly related experience Master’s degree or higher is a plus

• 3-5 years or more in a leadership role or project that developed led and/or recommended a strategic framework or strategy for a brand or profit center
• Longer tenure with this type of experience would be a plus2 or more years or more of experience in cruise or travel industry tour operator related business or experience in destination product development or strategy
• Longer tenure with this type of experience would be a plus

• Proven track record of success in fast-paced environment with demanding timelinesExperience in working within both high-performing strategic and operational teams

• • Experience in recommending and developing strategy and executive-level product or business recommendations
• Ability to travel up to 10-30% of the timeVery collaborative and an exemplary great communicator in speech
• writing and presentation creationHighly Analytical Ability to convert raw information into applicable strategies
• Proactive
• demonstrate outstanding problem-solving skills and successful in a group settingExemplary leader who inspires and motivates team & stakeholder performance
• Highly organized Methodical in research order
• prioritization and implementationStrong attention to detail and process management
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• Exceptional project management skills with ability to drive consensus in cross functional teamsDemonstrated ability to think strategically and frame new and complex issues

• Exceptionally good storyteller who can flex across technical and business
• and influence people across all levelsMust be disciplined and comfortable with ambiguity
• possessing the maturity and capability to interact and influence across multiple levels and a global matrixed organization

Recommend the long-term product strategy for execution and delivery as it pertains to shore excursions and cruise and land packages
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- Develop holistic product positioning framework for all offerings under Destination ExperiencesManage the process of how all guest facing tour descriptions are structured
- written and presented
- Develop the model and standard operating procedure for various products including but not limited to Hop on/Hop off Pre/Post Cruise Tours and Overnight Experiences
- Manage the long-term agreement framework for all existing and new operators and partnersCollaborate with various internal stakeholders conducting research and analysis identifying new opportunities engaging new external partners and delivering a thorough competitive assessment that will establish the long-term strategic destination experiences product offering
- Influential manager as part of a high performing team providing structure
- process and culture of collaboration that extends to internal and external stakeholdersEffectively deliver product concept briefs product guest experiences briefs and success criteria for future
- long term destination experiencesSupport the development of communication strategies by working with marketing the web ecommerce and CO teams and develop marketing materials for trade partners
- Partner with new tour operators and partners in strategic regions and destinations
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- Develop a recommendation for how the destination experience product delivery may extend to the onboard experience during strategic itineraries or on select cruise shipsDevelop and include a risk assessment of all strategies to ensure there is holistic understanding of the recommended product strategy
- Work with limited direction usually within a complex and often ambiguous environment to drive rigorous fact-based recommendations to executives functional
- or regional managementThe role will involve liaising with internal partners in Deployment Destination Development Supply Chain Marketing Government Relations Revenue Management Hotel Operations Onboard Revenue Port Operations IT Guest Travel Services Public Relations/Corporate Communications Risk Management Legal Audit Compliance and the International Offices It also requires supporting partnerships
- product development and negotiations with external partners such as tour operators and transfer providers
Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management