Manager, Product Management - Fraud (US Card)

at  Information Technology Senior Management Forum

Posted Date
2/01/2025
Description
Center 1 (19052), United States of America, McLean, VirginiaManager, Product Management - Fraud (US Card)

BASIC QUALIFICATIONS:

• Bachelor’s Degree or military experience
• At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering
• MBA or Master’s degree
• 2+ years of experience in Agile product management

BASIC QUALIFICATIONS:

• Bachelor’s Degree or military experience
• At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering
• MBA or Master’s degree
• 2+ years of experience in Agile product management

OUR AUTHENTICATION AND VERIFICATION TOOLS AND STRATEGY ARE A CRITICAL PART OF OUR SYSTEM. TO ENSURE FRAUDSTERS ARE KEPT AT BAY WE OFTEN NEED TO ASK CUSTOMERS FOR ADDITIONAL VERIFICATION, SUCH AS SUBMITTING DOCUMENTS OR RECEIVING A ONE-TIME-PIN. WHILE CRITICAL FOR THE BUSINESS, THIS FRICTION OFTEN DRIVES LESS THAN IDEAL CUSTOMER EXPERIENCES. THIS PRODUCT MANAGER WILL PARTNER WITH BUSINESS INTENT, OPERATIONS, AND TECHNOLOGY TO DETERMINE WHERE WE NEED TO LEAN IN AND PRIORITIZE CX, AND WHERE THE FRICTION IS TRULY HELPING KEEP THE FRAUDSTERS OUT. GIVEN THE HORIZONTAL NATURE OF OUR GROUP, YOU WILL LEARN MANY DIFFERENT ASPECTS ABOUT MANAGING OUR FRAUD LOSSES, SERVICING OUR CUSTOMERS, AND BUILDING SOPHISTICATED TECH PRODUCTS. IN THIS ROLE, YOU WILL:

• Drive roadmap and delivery, to enable our vision of real-time, intelligent authentication experiences at every relevant customer touchpoint
• Determine strategy to pool and reuse our authentication tools across channels
• Build the 101 Learning of the Authentication and Verification Space
• Outline CX pain points and develop prioritization framework for addressing critical moments
• Dotted-line manage a Senior Associate in this space and assist them with prioritization and technical team planning

AS THE PRODUCT MANAGER OF ARKA, CAPITAL ONE’S CREDIT CARD APPLICATION FRAUD DECISION ENGINE, YOU’LL LEAD A CRITICAL PRODUCT THAT COMBATS CREDIT CARD PAYMENT FRAUD.OUR VISION IS TO PROVIDE FRICTIONLESS EXPERIENCES FOR OUR GOOD APPLICANTS AND BLOCK FRAUDSTERS FROM SUCCEEDING, ALL THE WHILE ADAPTING TO EVER-SHIFTING FRAUD TRENDS.WE ARE LOOKING FOR SOMEONE WHO IS DATA-OBSESSED, HUNGRY TO LEARN ABOUT FRAUD (AND HOW TO MITIGATE IT), AND EAGER TO BUILD A FIRST-IN-CLASS PRODUCT THAT COMBINES SPEED TO MARKET WITH PRECISION. IN THIS ROLE:

• You will build and own the roadmap and backlog, and work with our fraud analysts to identify and prioritize the highest value strategies
• You will lead one tech team and own feature and capability delivery on the product.
• You will partner with data science teams so we can leverage the latest and greatest ML models in our decisioning.
• You will collaborate with partner teams, especially with the payments platform to ensure fraud data and business needs are captured and met across the payment lifecycle

IN THIS ROLE, YOU’LL BE EXPECTED TO DEMONSTRATE PROFICIENCY IN FOUR KEY AREAS

• Human Centered
• You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming
• You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
• You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences
• Business Focused
• You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
• You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team
• Technology Driven
• You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems
• You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead
• You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing
• Transformational Leadership
• You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence
• You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates

OUR AUTHENTICATION AND VERIFICATION TOOLS AND STRATEGY ARE A CRITICAL PART OF OUR SYSTEM. TO ENSURE FRAUDSTERS ARE KEPT AT BAY WE OFTEN NEED TO ASK CUSTOMERS FOR ADDITIONAL VERIFICATION, SUCH AS SUBMITTING DOCUMENTS OR RECEIVING A ONE-TIME-PIN. WHILE CRITICAL FOR THE BUSINESS, THIS FRICTION OFTEN DRIVES LESS THAN IDEAL CUSTOMER EXPERIENCES. THIS PRODUCT MANAGER WILL PARTNER WITH BUSINESS INTENT, OPERATIONS, AND TECHNOLOGY TO DETERMINE WHERE WE NEED TO LEAN IN AND PRIORITIZE CX, AND WHERE THE FRICTION IS TRULY HELPING KEEP THE FRAUDSTERS OUT. GIVEN THE HORIZONTAL NATURE OF OUR GROUP, YOU WILL LEARN MANY DIFFERENT ASPECTS ABOUT MANAGING OUR FRAUD LOSSES, SERVICING OUR CUSTOMERS, AND BUILDING SOPHISTICATED TECH PRODUCTS. IN THIS ROLE, YOU WILL:

• Drive roadmap and delivery, to enable our vision of real-time, intelligent authentication experiences at every relevant customer touchpoint
• Determine strategy to pool and reuse our authentication tools across channels
• Build the 101 Learning of the Authentication and Verification Space
• Outline CX pain points and develop prioritization framework for addressing critical moments
• Dotted-line manage a Senior Associate in this space and assist them with prioritization and technical team planning

AS THE PRODUCT MANAGER OF ARKA, CAPITAL ONE’S CREDIT CARD APPLICATION FRAUD DECISION ENGINE, YOU’LL LEAD A CRITICAL PRODUCT THAT COMBATS CREDIT CARD PAYMENT FRAUD.OUR VISION IS TO PROVIDE FRICTIONLESS EXPERIENCES FOR OUR GOOD APPLICANTS AND BLOCK FRAUDSTERS FROM SUCCEEDING, ALL THE WHILE ADAPTING TO EVER-SHIFTING FRAUD TRENDS.WE ARE LOOKING FOR SOMEONE WHO IS DATA-OBSESSED, HUNGRY TO LEARN ABOUT FRAUD (AND HOW TO MITIGATE IT), AND EAGER TO BUILD A FIRST-IN-CLASS PRODUCT THAT COMBINES SPEED TO MARKET WITH PRECISION. IN THIS ROLE:

• You will build and own the roadmap and backlog, and work with our fraud analysts to identify and prioritize the highest value strategies
• You will lead one tech team and own feature and capability delivery on the product.
• You will partner with data science teams so we can leverage the latest and greatest ML models in our decisioning.
• You will collaborate with partner teams, especially with the payments platform to ensure fraud data and business needs are captured and met across the payment lifecycle

IN THIS ROLE, YOU’LL BE EXPECTED TO DEMONSTRATE PROFICIENCY IN FOUR KEY AREAS

• Human Centered
• You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming
• You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
• You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences
• Business Focused
• You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
• You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team
• Technology Driven
• You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems
• You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead
• You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing
• Transformational Leadership
• You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence
• You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates