Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management
Overview:
The Security Solutions Organization’s primary objective is to make Mastercard the safest, simplest, and smartest way to pay by developing products and services to protect our network and reduce fraud. Within Security Solutions, Mastercard’s Dispute Resolution handles disputes, reducing their lifecycle and enhancing customer and cardholder experiences.
The right candidate will establish and maintain effective working relationships with global, regional and market stakeholders, service business leads, customer success, advisors consulting services, as well as key customers and other external stakeholders, taking an active role in supporting the Dispute Resolution products across the LAC region.

Role Responsibilities:

• Support Product Management functions: research & analysis, product documentation, readiness assessments, and successful product launch.
• Collaborate with Finance, Global, and Division teams on financial planning & analysis, including research and impact analysis for new pricing initiatives.
• Plan and conduct product trainings for customers and internal stakeholders.
• Support strategy formulation initiatives, including regional product line strategies and go-to-market plans.

All About You:

• Experience in the electronic payments industry, preferably at an issuing/acquirer bank, processor, vendor, or card brand. Payment Disputes experience is a plus.
• Strong analytical skills to identify and resolve issues proactively.
• Ability to work both collaboratively and independently in a team environment.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize multiple projects concurrently in a fast-paced environment.
• Excellent organizational skills and project management experience.
• Bachelor’s degree required; advanced degree or MBA is a plus.
• Position may require some travel.
• English and Spanish are required; Portuguese is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Role Responsibilities:

• Support Product Management functions: research & analysis, product documentation, readiness assessments, and successful product launch.
• Collaborate with Finance, Global, and Division teams on financial planning & analysis, including research and impact analysis for new pricing initiatives.
• Plan and conduct product trainings for customers and internal stakeholders.
• Support strategy formulation initiatives, including regional product line strategies and go-to-market plans

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines