Right Time Group of Companies is one of Canada’s leading residential HVAC and home services companies, operating 23 branches across British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia. With a team of dedicated tradespeople, technicians, advisors, and support professionals, we’re committed to delivering comfort, quality, and reliability to our customers coast to coast. Our culture is grounded in operational excellence, data-driven decision-making, and continuous growth.
Position Summary
We are seeking a strategic and hands-on Product Manager to join our Central Operations team. This role is responsible for driving the development and execution of product and service strategies across our national HVAC and home services network. By blending customer insights, data analytics, and cross-functional project leadership, this role will help shape offerings that drive both profitability and customer satisfaction..
This is a high-impact role for a leader who thrives at the intersection of data analytics, strategy, and execution— able to connect insights to action, align teams around priorities, and deliver results across a multi-branch operation.
Key Responsibilities
- Lead the development and execution of product strategies and roadmaps across HVAC offerings
- Define product requirements based on customer needs, market trends, and business goals
- Lead and facilitate cross-functional collaboration between operations, sales, marketing and finance teams to deliver new products and service enhancements
- Manage project timelines, deliverables, and communication across stakeholders with a focus on accountability and coutcomes
- Analyze pricing structures and financial performance to support product positioning and profitability
- Develop dashboards and reports to track product KPIs, adoption rates, and customer feedback; deliver actionable insights to business leaders
- Conduct data mining and statistical analysis to identify opportunities for innovation or optimization
- Monitor competitive landscape and recommend positioning strategies based on market intelligence
- Ensure product documentation and go-to-market materials are complete and up to date
- Drive continuous improvements by leading post-launch reviews and feedback loops
- Provide ad hoc analysis and executive reporting as needed to support strategic decisions
Qualifications
- Bachelor’s degree in Business, Marketing, Engineering, Economics, or a related field
- 3-5 years of experience in product management, project coordination, or business analytics—ideally in HVAC, home services, or a related industry
- Proven experience managing product or service development from concept to launch with measurable impact on performance or profitability
- Strong analytical skills with proficiency in Excel, Power BI, and data visualization tools
- Familiarity with ERP/CRM systems (e.g., ServiceTitan) and product lifecycle management tools
- Experience working in matrixed organizations or across distributed branch networks
- Excellent communication skills with the ability to collaborate across departments and communicate with technical and non-technical stakeholders
- Highly organized, detail-oriented, and capable of managing multiple priorities
- Experience with Agile, Scrum, or similar product development methodologies is an asset
- Working knowledge of pricing analysis, forecasting, and competitive positioning
Why Join Us
- Play a key role in shaping product strategy and execution across a national HVAC network
- Collaborate directly with executive leadership and cross-functional teams
- Join a company with a strong reputation and a culture of growth, innovation, and customer focus
- Be part of a data-driven team that values initiative, curiosity, and continuous improvement
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