Manager, Product Success (Performance) at Teamworks

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

120000.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Success, Performance Technology, Coaching, Mentoring, Project Management, Data Integration, Communication, Problem Solving, Innovation, Cross-Functional Collaboration, Performance Management, Technical Consulting, Athlete Development, Organizational Change, Strategic Thinking

Industry

Software Development

Description

Game Plan - How You'll Drive Impact: Lead and develop a team of Product Success Managers supporting North American Professional and Enterprise performance customers across Nutrition, AMS, and S&C platforms Own the Performance workstream for NA Pro, receiving input on general direction from leadership while independently driving execution and team priorities Partner with peers across Customer Success, Product, Sales, and Engineering on cross-functional projects that affect multiple teams and product outcomes Develop supervisory strategies that align team performance with business goals while driving high-potential employee growth through coaching and mentoring Articulate root causes of implementation challenges, define trade-offs, and translate insights into scalable solutions that impact the team's ability to deliver Design and implement enablement frameworks, training programs, and best practices that ensure consistent excellence and knowledge transfer across your team Establish communication strategies that enable your team to collaborate effectively across functions and align with broader business priorities Provide updates and receive input at key milestones on projects, demonstrating a strong understanding of team strengths and development opportunities Navigate complex team dynamics and organizational changes with strong leadership, ensuring team performance aligns with department goals Shape decision-making processes that balance risk, innovation, and business impact while empowering your team to make autonomous, high-stakes decisions Identify issues that impact goal delivery and propose sound solutions, escalating strategically when needed Player Profile - What You Bring to the Team: Extensive experience working in high-performance sports environments with a deep understanding of performance department workflows across strength & conditioning, sports science, athletic training, and nutrition Proven track record leading and developing teams in customer-facing roles such as implementation, customer success, or technical consulting within SaaS or sports technology Demonstrated ability to own function-specific projects from inception to completion, providing updates at key milestones while understanding and leveraging team strengths Strong technical foundation with understanding of complex data integrations, system architectures, and technology ecosystems that support athlete development Experience across multiple performance technology platforms and how they interconnect to create holistic athlete management solutions Excellent communication skills with the ability to coach managers on delivering clear, impactful messaging that drives cross-functional initiatives Proven capability to articulate root causes of problems, define trade-offs, and extract insights that translate into actionable solutions Track record of developing team capabilities through structured coaching, mentoring, and check-ins that align with department goals Experience navigating complex team dynamics and organizational changes while maintaining a strong leadership presence The Ideal Recruit - Skills & Experience: Background leading teams that support elite professional sports organizations with performance technology adoption and optimization Direct experience with Teamworks Performance products (Nutrition, AMS, S&C) or comparable platforms in professional sports settings Demonstrated success managing and developing Product Success Managers or similar customer-facing teams, including coaching, performance management, and career development Proficiency in establishing communication frameworks that enable effective collaboration across teams and alignment with business priorities Understanding of data collection frameworks, integration requirements, and visualization tools used in performance departments Experience collaborating with Product and Engineering teams to advocate for customer needs and contribute to product development discussions Strong project management capabilities with the ability to own small to function-specific projects from planning through execution Track record of identifying process efficiencies and recommending improvements that impact team delivery Ability to shape decision-making processes that balance business impact with innovation while empowering team autonomy Experience working in cross-functional environments where results affect multiple teams and stakeholder groups Champion Mindset - Traits for Success: Takes initiative and creates momentum without waiting for direction Thrives under pressure and stays focused on results Embraces innovation and solves complex problems with strategic thinking Communicates clearly, builds trust quickly, and leads with enthusiasm Adapts easily in fast-changing environments and welcomes calculated risks Holds themselves and others accountable to high standards Constantly seeks improvement and embraces change as an opportunity Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism The Perks of Playing for Teamworks: At Teamworks, you’re not just joining a company—you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people, and here’s how we support and reward every teammate: Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition. Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility. Competitive Compensation: Earn a competitive salary, performance-based incentives, and equity so you share in our success. Comprehensive Benefits: Access region-specific benefits designed to support your well-being, including health coverage, life and disability insurance, retirement plans, unlimited paid time off, flexible and remote work options, catered lunches (where applicable), and more. Investing in Your Growth: Receive stipends for learning and development, home office equipment, and company gear to set you up for success—no matter where you are in the world. Compensation Philosophy: For this role, the salary range is $100,000-120,000, with your final offer determined by your experience, skills, and interview performance. Every Teamworks teammate is an owner, with equity aligning your success with ours. We’ve built our compensation framework to attract, retain, and reward top performers. We believe in pay for performance, ensuring that your growth and impact are reflected in your rewards. As Teamworks grows, so do your opportunities—whether that’s through advancing your career, contributing to game-changing innovations, or building long-term financial security. We continuously review and refine our compensation practices to ensure fairness and alignment with both company goals and individual aspirations. We encourage open discussions about career growth and compensation, and your hiring manager is always available to answer your questions. At Teamworks, we’re committed to supporting you in and out of the game—empowering you to do your best work while enjoying meaningful rewards. Inside our Locker Room: Teamworks is the leading operating system for elite sports, empowering organizations worldwide to optimize performance, streamline operations, and unlock athlete potential. Founded in 2006, we’ve grown from a messaging platform for collegiate football into a global leader with over $165 million in funding and a technology suite that supports every phase of the athlete lifecycle. Our solutions span four key categories: Personnel: Manage the complete roster lifecycle, from recruiting and NIL management to financial operations. Performance: Optimize athlete health and training with advanced tools for nutrition, strength & conditioning, and holistic performance tracking. Operations: Streamline logistics, communication, compliance, and inventory management to keep teams running efficiently. Intelligence: Leverage data-driven insights to inform decisions and maximize competitive advantage across professional and collegiate sports. At Teamworks, we’re driven by innovation and a passion for sports. We serve more than 6,500 sports organizations globally, helping teams achieve excellence on and off the field. Join us and be part of the future of sports technology. Our offices are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin. What to Expect When Interviewing at Teamworks Our interview process is designed to be transparent, engaging, and reflective of our team culture. You can expect authentic conversations, clear steps, and the opportunity to connect with key team members. We encourage you to ask questions and get to know us as much as we get to know you. Learn more about our process here. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

Responsibilities

Lead and develop a team of Product Success Managers to support performance customers across various platforms. Drive execution and team priorities while collaborating with cross-functional teams to enhance product outcomes.