ABOUT ACHIEVERS

The Achievers Employee Experience Platform™ is more than a thank you program. Our recognition platform inspires employees to recognize everyone, everyday, and everywhere – driving results that matter. With almost 4 million global users, the Employee Experience Platform empowers employees in over 170 countries. Visit us at www.achievers.com to learn more and check out our platform in action here. Join our team of A-players who bring passion to our purpose and believe that meaningful change can create extraordinary outcomes.

• Provide strategic and tactical leadership and guidance in the end-to-end delivery of the Achievers platform to our clients.
• Provide vision for and direct oversight of issue-based problem solving, business case development, solution delivery and ongoing relationship management to ensure strategic use of the Achievers platform in support of our clients’ business objectives.
• Act as the Project Sponsor for Achievers’ implementation projects.
• Work with Sales Executives and prospects to scope and sell professional services.
• Attend key project meetings to support in building Executive level client relationships.
• Be a point of escalation, manage escalated issues and facilitate resolution with the team and wider business, proposing solutions and recommendations to clients.
• Work cross-functionally with Development, Operations, Product and Senior Management teams to effectively guide projects as and when required.
• Continue to drive forward on our strategic initiatives providing guidance and input to the business.
• Oversee the team of Implementation Consultants and ensures all team members are working effectively together.
• Ensure teams are operating at a high performance level and overall project delivery is progressing as planned.
• Pro-actively coach team members through regular 1:1s.
• Responsible for performance management.
• Responsible for team succession planning and recruitment.
• Create and foster a collaborative environment.
• Maintain employee engagement and act as an advocate for your direct reports.
• Review implementation methodology and tools, work with team members to implement improvements in key areas.
• Reinforce consistent use of implementation methodology and tools.