Manager, Program and Project Management at IDEMIA

, , United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Enrollment Center Operations, Customer Service, Financial Reporting, Sales Planning, Marketing, Team Management, Performance Evaluation, KPI Achievement, Communication, Organizational Skills, Leadership, Problem Solving, Training and Development, Compliance, Customer Satisfaction

Industry

Software Development

Description

Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here. Responsibilities Essential Job Functions (includes but is not limited to): Responsible for financial performance of all enrollment services in the territory assigned. This includes utilizing support departments such as Facilities, Partnerships and Sales to: Review and understand financial reports, support assessment activities to improve financial reporting Develop and execute sales plans, in coordination with Sales team Support and execute Profit Improvement Plans, in coordination with Executive, Operations, and Sales team Develop and execute marketing and promotional plans, in coordination with Marketing team Identify areas for enrollment center expansion, in coordination with Customer Experience and Partnerships teams Identify financially underperforming enrollment centers and develop cost improvement plans which could include changes in staffing levels, hours of operation, relocation of facility, renegotiation of fees Identify and develop Partner level relationships and incentive plans Activity engage in subordinate Training and Development plans Evaluate Monthly P&L reports to evaluate and develop improvement plans Evaluate Monthly Site level PL to evaluate and develop improvement plans Develop and execute employee incentive plans Coordinate Competitive analysis and develop actions plans based upon analysis Support Pricing recommendations and RFP cycles Support the development of the annual budgets and quarterly financial forecasts Support management, reporting, and monitoring of departmental KPIs Responsible for establishing and directing the maturation of Enrollment Services Division customer service culture, in coordination with Operations Director. Responsible for achieving a superior level of customer satisfaction in the territory assigned. Customer include: government agency personnel, applicants, enrollment center partners and enrollment agents. This includes utilizing support department to: Provide regular in-person visits to enrollment center locations which will include identifying and executing improvements in the appearance and efficiency of enrollment centers Provide regular in-person interaction with government agency personnel; Coordinate corrective action plans as necessary Support and achieve all available contract renewals and insure programs are positioned for successful rebid activities, as applicable Responsible for effective and efficient enrollment center network operations in the territory assigned. Manage team of Customer Service Supervisors responsible for enrollment center day-to-day operations. Ensure compliant and quality delivery of enrollment services to applicants. Meet territory retail and ancillary sales targets and goals. Responsible for Employee Performance objectives, to include performance evaluations, KPI achievement, and hiring/firing evaluation. achievement, and hiring/firing evaluation. Note: In addition to the Essential Functions, also performs similar work-related duties as assigned. Qualifications Intermediate Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook) Basic Proficiency in Microsoft Office (Project and Visio) Knowledge of Enrollment Center Operations, Standards, and SOPs Ability to achieve compliance to above and motivate others to do so as well Strong team player attitude and the ability to work as a member of a virtual team Ability to motivate team members to achieve collective goals/standards Ability to communicate effectively and persuasively via written or oral communication channels to all levels of management Ability to multi-task assignments and prioritize workload accordingly in a fast-paced environment Efficient organizational skills, attention to detail, and the ability to demonstrate and follow through on deliverables Strong work ethic and the ability to adapt in a fast-changing environment, and strong attention to detail Ability to work independently Outstanding management skills and an ability to work at all levels in the organization Undergraduate degree in Business or a related field and 5 – 7 years of related experience in the enrollment/identity services business, or combination of education and experience that would enable performance of the full scope of the position Demonstrated leadership experience and the ability to manage activities directly or through direct reports Ability to meet/obtain all required security credentials and training requirements to operate propriety software/systems located within assigned territory. Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

Responsibilities

The Manager is responsible for the financial performance of enrollment services, developing sales and marketing plans, and ensuring customer satisfaction in the assigned territory. They will also manage a team and oversee the operations of enrollment centers.